Systems Engineer
Sourcefit Philippines Inc
Metro Manila / NCR, PH
4d ago
source : Monster

Job Responsibilities :

• Troubleshoot and provide Tier 2 and Tier 3 technical support to associates and clients.

• Troubleshoot system problems such as mail delivery issues, routing issues, server issues

• Build scalable processes and improve service delivery systems within our organization

• Active Directory modification and resolution of issues

• Responding to and resolving issues raised by our monitoring system.

• Logically following a troubleshooting process and finding resolution using online resources.

• Installing, configuring and troubleshooting third party application issues

Technical Skills :

• Working knowledge in areas of network management and administration including systemconfiguration, setup, troubleshooting, planning, designing and implementation.

  • • Working knowledge of Internet, e-mail systems, telecommunications and data communications;standard operating systems, software packages, and software utilities;
  • proper records maintenance andstorage for local and distributed environments.

    • Working knowledge of Microsoft OS : 2008 / Win 7, Apple OSX, Microsoft Office, VPN & RemoteAccess.

    • Knowledge of Tier 1 – Tier 3 Storage Systems such as DAS, NAS and SAN, including Dell StorageSolutions such as Equallogic and Compellent.

    • Experience with Remote Desktop Solutions (Citrix XenApp, RDS and VMWare View).

    • Knowledge of Networking : Routing, Firewalls and Switching with Cisco, Juniper or Fortinet.

    • Preferred but not required : Working knowledge of UNIX / Linux; shell scripting, cron processes, initscripts, mount tables, rpms, permissions and general trouble shooting.

    Requirements :

    • A deep conceptual understanding of Windows Server Systems and Virtualization

    • 4 year degree or tech certificate and 2 years of technical support experience OR comparable trainingwith 3 years technical support experience

    • Advance Active Directory Skills (If your knowledge of active directory extends to user modifications,please do not apply)

    • A mature approach to working independently and a personable attitude to working in a teamenvironment

    • Strong English verbal and written communication skills required, including the ability to explain technical concepts in non-

    technical terms to clients and staff

    • A responsible attitude to life and work. The ability to take ownership of tasks received

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