Responsibilities As a member of the Retail International Documentation team your responsibilities will include but are not limited to 1.
Working with development teams, product managers and business centers to research, develop, write and maintain high quality product documentation and collaterals appropriate for its target audience.
2. Developing and maintaining easy-to-understand user interface guides, online Help, implementation and configuration manuals, procedure manuals, process documentation, release notes and other collaterals.
3. Preparing content in alternate media forms (e.g. Power point presentations, videos and other collaterals for maximum usability).
These will be used to supplement the documentation. 4. Learning the product functionality through discussion with subject matter experts, personal use and experimentation.
Required Skills, Knowledge & Experience · Excellent verbal and written English communication skills, self-motivated, detail-oriented and can work well as part of a team · Familiarity with Software development life cycle and associated documentation stages including defined documentation templates · Ability to quickly understand technical and functional concepts and present them as easily comprehensible structured documents · Evaluate current content and improve those through use of latest tools and techniques · Take independent ownership of documentation-related projects Qualifications · 1-2 years of technical documentation experience that demonstrates excellent writing skills, preferably in financial industry domains · Degree in Computer Science or Computer applications or Degree in English / Publishing / Content management · Excellent knowledge of MS Office such as Word, Powerpoint, Adobe Acrobat (PDF) is a must · Demonstrated experience with FrameMaker and Robohelp / RoboHTML · Experience using XML tools for documentation is preferred · Certification through the society of Technical communicators and / or proven relevant experience in the industry