Senior Associate- APS
Genpact
Quezon City, Philippines
1d ago

Responsibilities

  • Support and maintain 3DR LiveSite and TeamSite
  • Analyze and resolve requests raised by authors, owners and field users.
  • Assist authors in maintaining their contents and any 3DR related inquiries and issues.
  • Create sites or customized contents as requested.
  • Coordinate with Development team and other groups to ensure reliability of 3DR application and effective services.
  • Supervise and provide support to contents and provide expert knowledge on 3DR.
  • Provide 24x5 operational Support to 3DR application including Philippines Holiday.
  • Develop and maintain professional relationship with NY team and Business teams.
  • Supervise all requests / alerts and raise all issues to appropriate business group contact.
  • Collaborate with Business Functions Team for any testing and issues raised to Dev team
  • Collaborate with Reporting Team for metrics reports.
  • Collaborate with Governance team for workflows and publishing contents.
  • Qualifications we seek in you :

    Minimum Qualification :

  • Proficiency in written and spoken English.
  • Has a positive and proactive demeanour.
  • Proven aptitude for teamwork and an initiative to collaborate with teammates.
  • Flexibility to switch between working independently and collaborating with a team.
  • Ability to quickly adapt when switching between different tasks
  • Accountability to enforce to strict levels of confidentiality and handle critical data with discretion and integrity.
  • Preferred Qualification :

  • Experience with content management systems and / or Adobe Experience Manager.
  • Experience with HTML, CSS, JavaScript, UFT.
  • Basic understanding of DataIKU features and data flow concepts.
  • Financial domain knowledge (domestic and international).
  • Knowledge in Sharepoint, JIRA
  • A good grasp of MS tools (word, power point, outlook)
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