Quality Officer (Travel and Accommodations Account) - Cebu
TDCX
Cebu City, PH
6d ago
source : Bossjob

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top reasons to work with TDCX :

  • Attractive remuneration, great perks, and performance incentives
  • Comprehensive medical, insurance, or social security coverage
  • Premium workspaces
  • Engaging activities and recognition programs
  • Strong learning and development plans for your career growth
  • Positive culture for you to #BeMore at work
  • Easy to locate area with direct access to public transport
  • Flexible working arrangements
  • Be coached and mentored by experts in your field
  • Join a global company with 26 years of experience and 340+ industry awards
  • What’s your mission?

  • Coaches and develops all the assigned representatives
  • Coordinates the phone, email and live chat interactions with the data from the servicing system to ensure that the customer receives timely, accurate, and complete information
  • Acts as a resource and advisor to the account and the team through various forms of contact monitoring to ensure that agents are adhering to policies and procedures when meeting customers' needs and requirements
  • Acts as a resource and advisor to the training department through identifying training deficiencies, trends, gaps and additional needs, through performing various forms of call monitoring
  • Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.
  • Who are we looking for?

  • At least 1 - 3 year(s) of relevant working experience
  • Minimum of 2 years in college, preferably a Bachelor’s Degree
  • Excellent verbal communication skills in English language is essential.
  • Experience in working with customers
  • Experience leading, inspiring and motivating others to meet goals and metrics.
  • Strong Analytical skills; Able to tell a story with data and metrics (experience in handling CSAT / NPS / VOC / other related metrics)
  • Works well in ambiguity and embraces the adventure!
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