About the Role
Our Customer Service Representatives, internally known as Phone Bankers, are responsible in responding to routine and complex customer inquiries regarding checking accounts, savings accounts and debit cards.
Common transactions for Customer Service Representatives include deposit availability (checks), handling declined transactions and reporting unauthorized transactions.
Customer Service Representatives quickly answer customer inquiries in a friendly and courteous manner
Customer Service Representatives deliver exceptional service to our customers by going out of their way to please them
Customer Service Representatives provide first call resolution, while following strict procedures that meet compliance guidelines
Customer Service Representatives identify and offer customers the products and services that they need and want to succeed financially
Market Skills and Certifications
No Experience required for College Fresh Graduates, Graduate of any Four (4) year course (Bachelors Degree Holders), with no relevant experience are welcome to apply.
High School graduates with previous Contact Center experience for at least one year (12 months) are also welcome to apply.
Above Average English communication skills is expected.
Basic computer skills including the ability to navigate multiple windows and applications and utilize search tools to find information.
Ability to work shifting schedules.
Ability to work during weekends and holidays.
Ability to work in McKinley Hill, Taguig (internal shuttle service to and from key point areas are available).
Benefits overview :
We offer our team members a unique opportunity to learn about our culture, how our different lines of business collaborate with one another to deliver solutions for our customers and more.
Working side by side with our team members and leaders, we will provide you with support and guidance throughout your journey with us.
Learning is a part of the everyday experience at Wells Fargo and we will empower you to unlock your potential. We only succeed when you succeed.