Customer Service Representative
Wells Fargo
Manila, National Capital Region
3d ago

About the Role

Our Customer Service Representatives, internally known as Phone Bankers, are responsible in responding to routine and complex customer inquiries regarding checking accounts, savings accounts and debit cards.

Common transactions for Customer Service Representatives include deposit availability (checks), handling declined transactions and reporting unauthorized transactions.

Responsibilities

Customer Service Representatives quickly answer customer inquiries in a friendly and courteous manner

Customer Service Representatives deliver exceptional service to our customers by going out of their way to please them

Customer Service Representatives provide first call resolution, while following strict procedures that meet compliance guidelines

Customer Service Representatives identify and offer customers the products and services that they need and want to succeed financially

Market Skills and Certifications

No Experience required for College Fresh Graduates, Graduate of any Four (4) year course (Bachelors Degree Holders), with no relevant experience are welcome to apply.

High School graduates with previous Contact Center experience for at least one year (12 months) are also welcome to apply.

Above Average English communication skills is expected.

Basic computer skills including the ability to navigate multiple windows and applications and utilize search tools to find information.

Ability to work shifting schedules.

Ability to work during weekends and holidays.

Ability to work in McKinley Hill, Taguig (internal shuttle service to and from key point areas are available).

Benefits overview :

  • CompetitiveCompensation (Global In-House Company / Global Capability Center)
  • 15% night differential pay for those who are eligible
  • Retirement Plan
  • Medical coverage plus free dependent on first day of employment
  • Life insurance
  • Paid time-off and sick leave with option to cash-out or carry over unused paid time-off
  • Merit-based compensation or Pay-for-performance
  • Tuition Fee Reimbursement Program
  • Wellness Programs
  • In-house fitness center with personal trainer
  • Sleeping quarters
  • Shuttle service to and from key point areas
  • Free parking space and provision for bike racks
  • State-of-the art-building facilities Basketball and Tennis courts, Olympic sized track, amphitheater, karaoke rooms, onsite food options like Seattle’s Best, Barrio Fiesta, Fruitas, Potato Corner, Hen Lin and more
  • Discover Wells Fargo. Click here to hear from our team members.
  • We offer our team members a unique opportunity to learn about our culture, how our different lines of business collaborate with one another to deliver solutions for our customers and more.

    Working side by side with our team members and leaders, we will provide you with support and guidance throughout your journey with us.

    Learning is a part of the everyday experience at Wells Fargo and we will empower you to unlock your potential. We only succeed when you succeed.

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