To train and support laboratory professionals in hospitals, reference labs, blood banks, clinics, physician offices on diagnostic instruments and reagents sold by Abbott Diagnostics Division.
Direct Reports : 0
Key Areas of Accountability :
Deliver Customer Operator training in Abbott facilities or on-site
Perform new instrument and assay implementations through Test Of Record
On-site assay investigation, troubleshooting and operator training and coaching
Key Performance Metrics
Service Level Achievement
100% renewal rate of profitable business
Customer Retention Rate
Net Promoter Score
Telephone resolution rates
Knowledge & Experience :
Bachelors degree or equivalent qualification or experience required. Bachelors / Engineering degree in medical / electrical / mechanical or medical technology is preferred
Proven track record in a Diagnostic laboratory or similar position, supported by management and customer references preferred or Graduate entry program.
Successful engagement with customers, specifically lab staff.
Technical Assay and system expert for product line responsibility
Highly developed communication skills and ability to demonstrate empathy and engagement with customers
Ability to identify and drive resolution of issues
Strong experience in use of analytical tools and software
Competencies required :
Effectively conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.
Developing and sustaining productive customer relationships; making customers and their needs a primary focus of one’s actions
Persuasiveness / Sales Ability
Using appropriate interpersonal styles and communication methods to gain acceptance of an idea, plan, activity, or product from prospects and clientele.
Planning and Organizing
Establishing a course of action for self and others to ensure that work is completed efficiently. Identifying more critical activities and assignments, and adjusts priorities when appropriate;
allocating time and resources to complete tasks and projects.
Technical / Professional Knowledge and Skills
Having achieved a satisfactory level of technical and professional skill or knowledge in position-related areas; keeping up with current developments and trends in area of expertise.
Gathering and analyzing information correctly. Consistently make sound decisions based on accurate data.
Consistently displaying energy and enthusiasm due to personal desire to do well.
Tolerance for Stress
Always able to maintain effective performance under pressure and / or opposition to ideas.
Minimum Qualification :
A degree holder in Biomedical Sciences / Bachelor of Science / Medical Laboratory Technology.