Senior Analyst
JLL
Taguig, Philippines
3d ago

Senior Analyst - Corrigo System Administration page is loaded

Senior Analyst - Corrigo System Administration

locationsTaguig, Philippinestime typeposted onPosted 10 Days Agojob requisition idREQ224520

Overview of the role :

The Technical Team acts as the first level of escalation for platform issues / limitations identified by Users, Key Stakeholders and Team Members.

The Service Analyst is responsible for conducting the discovery process on new features and functionalities introduced during version upgrades and service updates for the platform.

Also performs system configuration, conduct tests to address workflow process requirements, data administration and user support for all active accounts within your region of support.

The Service Analyst is expected to share knowledge, learning and leverage these with the wider group using the platform

A bachelor's degree in Information Technology, Computer Science or Computer Engineering, along with advanced education and certifications are required to work as a database administrator

Through control access, Service Analysts ensure the security of company data. Their skills and technical expertise are desirable to many organizations, with the highest demand being in data-intensive organizations like insurance, finance, and content providers.

What this job involves :

Your responsibility as a Service Analyst

Flexibility to regularly rotate through different technical specialties and skill sets.

Initiate the discovery process on new features and functionalities of the platform and leverage this as efficiencies to the Account Teams.

Perform tests and solutions to account requirements or issues / gaps identified on Account System Configurations and see problems through to resolution

Research on new features and functionality, diagnose, troubleshoot and identify solutions to resolve

Provide technical configuration support to Service Team, end Users and Clients for a specific requirement which includes but not limited to deployment, troubleshooting, workflow process requirements.

Ensure compliance to Data Governance Policies and Procedures

Responsible for risk management, issue management, incident management and overall escalation / risk mitigation of services offered

Assist in overall Governance, Audit and overall resolution of business processes within the platform

Perform Configuration and Data Audits and initiate remediation to correct audit findings as required

Completion of all allocated activities within SLA to support the effective and efficient roll-out of the platform across your region of support

Document knowledge in the form of User Guides, Process Maps or Manuals

Analyze and Recommend Configuration / Database Improvements

Analyze Impact of Database Changes to the Business

Ensure Data is Secure

Ensure Databases Run Efficiently

Ensure Platform Availability

Extract Live Data

Guarantee Database Setup Meets Industry / Client Requirements

Work Closely with Development Teams with Regards to Database Updates and Design

Solid Understanding of Companys Data Needs

Strong Technical and Interpersonal Communication

Participate in professional and personal development programs

Sound like you? To apply, you need to be :

Experienced helpdesk service delivery professional

Strong Analytical and Technical Problem Solving Skills with the ability to provide quick resolutions to problems on hand

Advanced Excel skills

Graduate of Business IT related course, BS Information Technology or Computer Science

What we can do for you :

At JLL, we make sure that you become the best version of yourself by helping you realize your full potential in an entrepreneurial and inclusive work environment.

We will empower your ambitions through our dedicated Total Rewards Program, competitive pay, and benefits package.

We will also require you to register in our career site : to capture your details in our system.

To ensure that you progress the soonest with your application please have basic pre-employment requirements ready (NBI clearance, official transcript of records, government IDs, etc.)

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services.

We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLLs recruitment process.

We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons.

We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our .

For additional details please see our career site pages for each country.

For employees in the United States, please see a fully copy of our Equal Employment Opportunity and Affirmative Action policy .

Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.

If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and / or overall selection process you may email us at .

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