Dispute Analyst Unit Head
Bastion Payment Systems
City Of Manila, Philippines
5d ago
source : FIndojobs

Job Description MAIN FUNCTION : Responsible for managing and supervising the Dispute Resolution team by delivering high quality operational support by ensuring accurate and timely processing of cardholder?

s disputes in accordance with the operating regulations of the switch network and all card associations Maintain and communicate a strong understanding of dispute / chargeback policies and procedures to ensure adherence of dispute processing requirements, for both issuing and acquiring transactions.

  • DUTIES / RESPONSIBILITIES : Provide support to Operations Head in overseeing daily operations related to business activities and monitoring of the unit?
  • s productivity and efficiency. Manage day-to-day activities related to customer disputes involving incoming and outgoing retrieval requests, chargebacks, representments, arbitration / compliance case filing, chargeback accounting entries, fraud reporting, credit / debit adjustments, fund disbursements / collections and good faith collection cases.

    Maintain and develop top-tier operational practices, quality and overall operational excellence. Ensure that all cardholder?

    s complaints on questionable, unrecognized and unauthorized transactions are properly investigated, resolved efficiently and processed accurately as prescribed in the approved dispute / chargeback guidelines and card association operating regulations.

    Provide strategic and simplified process to ensure zero error in handling all disputes / chargeback transactions and set-up with internal control.

  • Periodically review and update dispute / chargeback operations manual to comply with current rules and regulations as stipulated by the respective card associations and secure management approval on its update.
  • Manage and gather operational reports and monitor capacity and performance.? Manage multiple tasks and maintain confidentiality supervisory role.

  • Effectively managing projects and initiatives for process improvement. QUALIFICATIONS : At least 5 years work experience in payment industry / card business operations Bachelor's Degree is required Basic Microsoft (Word, Excel, Visio, Project, etc) Knowledge and understanding in dispute resolution process;
  • Strong knowledge of end-to-end chargeback cycle.? Demonstrated analytical, organizational, interpersonal, leadership, problem-solving, conflict resolution and negotiation skills.

  • Good organizational and communication skills; Ability to meet deadlines Zero defect mindset; Meticulous and diligent with a high level of attention to detail and a passion for innovation;
  • Computer literate and have a good working knowledge of common application software.

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