The Towers Watson and Willis group of companies (the "Company" or "Willis Towers Watson") is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth.
With roots dating to 1828, Willis Towers Watson has 39,000 employees in more than 120 territories. We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals.
Our unique perspective allows us to see the critical intersections between talent, assets and ideas the dynamic formula that drives business performance.
Unlock your potential at Willis Towers Watson.
Our Technology and Administration Solutions (TAS) business provides benefits administration and outsourcing solutions to many of the world’s leading organizations.
Our purpose is to help our clients’ employees realize the full potential of their benefits; helping them be happier, healthier and more secure.
Our Mission is to deliver the highest quality work in the industry, providing an engaging and fulfilling environment for our colleagues, while managing significant and profitable growth.
Awards & Recognition :
The International Association of Outsourcing Professionals (IAOP) has named Willis Towers Watson a leader on the Global Outsourcing 100 since 2011.
Everest Research named Willis Towers Watson a Star Performer in the Leaders category in 2014, and has recognized Willis Towers Watson as an industry leader since 2010.
Fortune magazine ranked Willis Towers Watson number one in the diversified outsourcing industry on its annual World’s Most Admired Companies list in 2015.
Willis Towers Watson has been listed on Fortune magazine’s World’s Most Admired Companies list since 2012.
including Health & Welfare and Pension plan administration. The full time position requires an individual who is comfortable with benefits administration systems, client contact, and working as part of a global team with counterparts in North America.
In addition to regular client work responsibilities, the people management aspect is expected to be 50% of the workload.
The position will be located in Manila, Philippines.
Administer ongoing benefit system activities
Receive and process import data files containing indicative data, election data, dependent and beneficiary data
Generate payroll / vendor feeds, as well as ad-hoc management reports
Process and fulfill, confirmation statements and other benefit related materials
Assist with system testing; Web, interfaces and system generated reports for new and ongoing systems
Review error reports and resolve issues as needed utilizing case management tool
Exercise discretion and independent judgment in responding to and resolving client issues
Develop and maintain system processing documentation and processing calendar
Set up and test file encryption and transmission protocols with client and vendors
Manage fulfillment inventory with clients
Provide back up for other team members as needed
Attend ongoing client status meeting as needed to establish client relationship
Attend internal project meetings to ensure project continuity into ongoing
Meet service level agreements across all clients
Meet billable hour goals as defined by your manager
Work within prescribed budget for each project
Identify potential out of scope work and new opportunities to client teams
Take initiative to proactively share knowledge and / or experience with team members
Develop strong partnerships with team members
Work collaboratively with other members of the team to meet internal and client objectives
Solicit feedback and development opportunities for career growth
Act as a principal contact with clients on day-to-day plan administration processing issues
Assist project team with client assignments to deliver timely, within-budget and high quality work
100% compliance with SOC1 and Professional Excellence criteria
Help develop and maintain system processing documentation
Analyze process workflow and recommend improvements to increase efficiency and effectiveness
Gain an understanding of the system interfaces with HRIS, payroll, and insurance carriers
Management and Leadership
Provide leadership to the BOC team
Partner with BOC team leadership on staffing and hiring considerations
Coach and mentor BOC team colleagues
Set and monitor performance objectives, conduct year-end assessment and compensation review, and other people management activities
Partner with team leadership to resolve team / resource issues
Ensure continuous development and growth of colleagues, assist colleagues in understanding the career paths available, and help with career development
Provide ad-hoc training to colleagues in the team.
Work on internal initiatives, standards, etc.
Willis Towers Watson is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.