Mandarin IT Service Desk - P80,000 to P150,000
Makati, Philippines, Philippines
6d ago
source : Dream Career Builder


Hybrid set up (until further notice)

Job Duties :

  • Responsible for installing, diagnosing, repairing, maintaining, & upgrading all organizational hardware and equipment while ensuring optimal workstation performance
  • Demonstrate knowledge in all activities associated with an incident, problem, and request resolution management of end-user PC hardware and software issues in aWindows operating environment.
  • Qualifications :

  • Experience in Helpdesk, Call Center and Technical Support environment
  • Experience in home networks and Wi-Fi in an effort to troubleshoot such issue
  • Experience in Remote assistance tools such as WebEx / PC Assist or similar tool which is used in most Helpdesks to take control of customers PC’s.
  • Required knowledge : ITSM Service Now

    Active Directory

    Secure Print Management : Ricoh, Bartender

    Backup Carbonite

    Antivirus Trend Micro, Malwarebytes

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