Recovery/Resolutions Representative - Muntinlupa City, NCR - 2041418
3d ago

Primary Responsibilities :

  • Open, sort, date stamp, count, scan and document in case management system the receipt of file correspondence, including revenue checks.
  • Distribute correspondence to staff accordingly

  • Answer incoming phone calls in a polite and professional manner. Facilitate the handling of callers' request for information.
  • Route calls to other staff members; take and deliver accurate and complete messages as appropriate. Screen calls and initiate resolution of questions / issues without consultation with others

  • Assist staff and / or the management team with case investigation, research or development as needed
  • File Maintenance / Archiving
  • Other Administrative duties as assigned by manager
  • Moderate work experience within own function
  • Some work is completed without established procedures
  • Basic tasks are completed without review by others
  • Supervision / guidance is required for higher level tasks
  • Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and / or re-assignment to different work locations, change in teams and / or work shifts, policies in regards to flexibility of work benefits and / or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment).
  • The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

    Required Qualifications :

  • Fresh Graduate (Associate Graduate is Okay)
  • Completed 2 years in College with 6 months Customer Service experience in a Call Center / BPO setting
  • At least 6 months Customer Service experience in a Call Center / BPO setting (Local account is Okay)
  • Preferred Qualifications :

  • Preferably with working internet connection of at least 15 mbps in case of working from home. The following options are also available : Corporate internet subsidy for those within available and valid serviceable locations, subject to Company PolicyOnsite work for those who are amenable to drive or commute to our office locations
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