Primary Responsibilities :
Open, sort, date stamp, count, scan and document in case management system the receipt of file correspondence, including revenue checks.
Distribute correspondence to staff accordingly
Answer incoming phone calls in a polite and professional manner. Facilitate the handling of callers' request for information.
Route calls to other staff members; take and deliver accurate and complete messages as appropriate. Screen calls and initiate resolution of questions / issues without consultation with others
Assist staff and / or the management team with case investigation, research or development as needed
File Maintenance / Archiving
Other Administrative duties as assigned by manager
Moderate work experience within own function
Some work is completed without established procedures
Basic tasks are completed without review by others
Supervision / guidance is required for higher level tasks
Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and / or re-assignment to different work locations, change in teams and / or work shifts, policies in regards to flexibility of work benefits and / or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment).
The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so
Required Qualifications :
Fresh Graduate (Associate Graduate is Okay)
Completed 2 years in College with 6 months Customer Service experience in a Call Center / BPO setting
At least 6 months Customer Service experience in a Call Center / BPO setting (Local account is Okay)
Preferred Qualifications :
Preferably with working internet connection of at least 15 mbps in case of working from home. The following options are also available : Corporate internet subsidy for those within available and valid serviceable locations, subject to Company PolicyOnsite work for those who are amenable to drive or commute to our office locations