Porting Engineer
Five9
Mandaluyong City, Philippines
2d ago
  • Strong interpersonal and communication skills;
  • Punctuality and accuracy;
  • Attention to detail;
  • Ability to do monotonous work;
  • Ability to multitask;
  • Problem solving skills;
  • Understanding of PSTN, IP-telephony, SaaS solutions and call center specifics;
  • Basic knowledge of UNIX / Linux command line interface;
  • Experience working via ticketing systems
  • Set up customer services in accordance with internal procedures and SLAs;
  • Process, coordinate and follow-up on porting activity for Local DID, International DID and Toll Free orders.
  • Interact with carriers in order to troubleshoot routing issues with phone numbers;
  • Work closely with Professional Services, Sales and the other Operations teams to process customer related requests;
  • Follow up on pending cases and escalations;
  • Collaborate with other teams to ensure efficient workflows, processes, and resource support.
  • Monitor for status updates, update corresponding tickets
  • Provide updates to customers and internal teams
  • Provide exceptional customer service to both internal and external customers
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