AU Operations Manager
Ubiquity Global Services
Taguig, Metro Manila, Philippines
11d ago

Job Title : Operations Manager

Responsibilities :

  • Responsible for management of the unit and performance of all employees
  • Manage the group and deliver the goals and metrics of each
  • Serve as primary client and UGS contact
  • Other responsibilities include operations management, team performance management, client management, performance metrics, mentoring and special projects
  • Qualifications :

  • Bachelor's degree, any field
  • Experience as BPO Account / Operations Manager for at least 1 to 2 years
  • Must have Management experience for Australian accounts
  • Managerial experience of teams greater than 40 FTE
  • Must have experience dealing with AU Clients
  • Excellent interpersonal and leadership skills.
  • Excellent written and verbal communication skills.
  • Strong planning, change management and organizational skills.
  • Demonstrate ability to solve problems, achieve results and foster strong customer service orientation.
  • High degree of initiative, team building and dedication to effective positive change.
  • Willing to work on any shift schedule
  • Willing to work in BGC Taguig
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