DevOps 1
Asurion
BGC, Taguig City
6d ago

The DevOps Engineer I position owns and performs all Application Engineering duties in support of Request for Service projects and hardening production environments.

Duties include developing self-healing and monitoring as well performing installation, configuration, troubleshooting of application servers (Microsoft Dynamics AX, ConnectShip, SSRS) and web servers (DAX Services, Enterprise Portal).

Primary Responsibilities :

Resolves issues escalated from users of Dynamics AX(2009, 2012, & Dynamics 365 versions),ConnectShip, SSRS

Diagnose and resolve technical problems at the individual and system levels

Drive root cause analysis for critical incidents

Analyze, identify, document, and deploy application monitoring requirements

Application analysis, planning, and deployment

Understand business requirements and recommend appropriate technical solutions.

Evaluate applications and application functions to determine if they fulfill operation requirements

Analyze existing and new applications to identify opportunities to improve performance, reliability, and availability

Apply knowledge and experience to improve application support processes

Must be available to work extended hours as necessary

Works on undocumented incidents

Develops tools / processes to speed up incident resolution

Performs proactive and reactive problem management

Performs complex changes

Maintain global view and an active participating role in all portfolio and operation activities

Active participation in portfolio delivery model including all changes and releases

Document, develop, and transition critical validation paths for operational support

Develop knowledge of portfolios and transfer to operations

Provide view of all operational aspects of the applications within the global portfolios, i.e., monitoring dashboards, report generation,and etc.

Guardians of all global applications on going availability, stability, growth, and enhancements

On-call coverage / Rotation

Required Skills :

Experience supporting and maintaining one or more of the following applications :

ERP (Enterprise Resource Planning) Systems

CRM (Customer Relationship Management) Systems

Supply Chain Management

Cloud Platforms (AWS (Amazon Web Services) and Azure)

Azure DevOps (version control, reporting, requirements management, project management, automated builds, lab management, testing and release management capabilities)

Web Portals

  • NET Framework
  • Windows2008, 2012, and 2016 Servers

    C#,PowerShell, and / or Python(Skills in one of these are required)

    Knowledge ofSQL (MS SQL, T-SQL, Azure SQL,SSIS (SQL Server Integration Services), and / orSQL Server Management Studio)

    Bachelor's degree in Computer Science or equivalent

    Preferred Skills :

    1-2 years infrastructure and Operations experiences

    Experience troubleshooting system / application and TCP / IP problems

    PRTG and / or Nagios Monitoring Solutions

    Experience providing application support in a large company

    Technical writing documentation

    Infrastructure Performance Tuning

    Microsoft Dynamics AX experience is a plus

    Experience with other Microsoft tools (SSRS, SSAS)

    Experience with MS SQL Server database (2008or higher)

    Understanding of GAAP (Generally Accepted Accounting Principles)

    Knowledge of current principles, practices and techniques of systems analysis.

    Knowledge of technical developments and trends in application analysis

    Knowledge of technical and business writing.

    Ability to diagnose application problems quickly.

    Ability to apply technological concepts and tools within established periods.

    Ability to prepare documentation, charts, and graphs pertinent to work assignments.

    Ability to express ideas clearly, concisely in understandable form, both orally and in writing.

    Ability to establish and maintain effective working relationships with the business community, vendors, customers, and coworkers.

    High initiative and ability to look for and capitalize on innovative opportunities to streamline process

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