Senior Operations Manager
Tech Mahindra
Cebu City, PH
5h ago
source : Bossjob

RESPONSIBILITIES :

  • Lead and deliver complex client engagements that help identify, design and implement creative business solutions for the company.
  • Provide excellent customer service and determine the needs of the client.
  • Implement and oversee the quality of deliverables and manage team relationships effectively to ensure exceptional performance.
  • Participate in the development and presentation of proposals for business development.
  • Balance the needs of key stakeholders and ensure the teams they are involved with are aware of the combined end goals.
  • Profit and Loss
  • Establish operations objectives and work plans, delegate assignments to subordinate Team Leads when necessary, and conduct regular meetings to improve productivity, product knowledge and customer satisfaction.
  • Manage and drive performance from the Asst. Operations Managers in meeting SLAs and KPIs
  • Lead multiple LOBs
  • Preferably with exposure on non voice account
  • REQUIREMENTS :

  • At least 7 year(s) of working experience in the related field is required for this position.
  • Applicants must be willing to work in Asia Town IT Park
  • Preferably Managers specializing in Customer Service and Collections
  • Full-Time position(s) available.
  • Candidate must possess at least a Bachelor's / College Degree, any field.
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