Japanese Bilingual (Technical Support)
Yondu Incorporated
2d ago
source : Monster

Job Description : Job Description

Job Description

  • Troubleshoot customer issues and make recommendations for resolution, or explain products and services that are best suited to the customer's needs
  • Successfully resolve complex customer inquiries via live chat or email, through the use of the available customer support tools and personal product knowledge.
  • Ensure the highest level of customer satisfaction by providing quality issue resolution within the established response times and be able to adapt to the needs of the support queue service levels.
  • Root Cause Analysis (replication & bug finding)
  • Address and escalate technical concerns; recreate site and tool issues as necessary.
  • Collaborate cross-functionally to identify, specify, develop, and deploy operational changes to improve the customer experience
  • Accurately document the details of request or issue raised by user including the troubleshooting steps performed in the ticket.
  • Monitor tickets assigned to Engineering and provide necessary action to ensure fast closure
  • Required Skills :

  • Proficient with English and Japanese
  • Basic troubleshooting, hardware and software
  • Working Location : Eton Centris QC

    Working shift : SHIFTING

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