Duty 1 : Functional Expertise
Acts as 2nd level back-up to the specialist.
Trains new hires and ensures that they have sufficient knowledge and skills before going live or performing their work alone / independently.
Escalates, investigates and recommends resolution on Aged Intercompany Receivables to POC’s and Regional accountants.
Performs review of the Intercompany receivable open invoices and other Intercompany reports.
Respond to queries from the Auditor and proposed adjustments affecting Profit and Loss.
Deletion / Write off minor amounts.
Reconciles the ending balances in the JDE 0973 account between the hubs and the sales office.
Investigates and recommends resolution for the differences in the balances between the sales company and hub.
Investigates and recommends resolution for the differences in the balances between the JDE (0973) against Oracle (12606005) account.
Obtain confirmation of balances for sites that are out-of-scope.
Duty 2 : Customer Satisfaction
Generates reports based on team deliverables and present to management and counterparts
Escalates specific issues and provides recommendation to customers to address them
Assists direct reports in resolution of escalations on the area of specific support
Identifies problems, analyzes trends and implements corrective and preventive actions using quality tools
Schedules, coordinates and facilitates customer communication
Works closely with counterparts / POCs to identify loopholes and process gaps
Support projects related to quality improvement (such as Think Customer, QMS, etc.) and handles ad hoc tasks to support the objectives of the management
Participates in business conference calls
Duty 3 : Internal Operations Management
Ensures the Service Level Agreements are on target.
Leads goal-setting review to ensure challenging and stretched goals and assignments for the team in support of the overall business.
Accountable for the on-time and proper recruitment to fill job vacancies to ensure service levels and appropriate staffing are carried on (business continuity)
Submits period reports on metrics / KPIs / Dashboards to determine performance against the SLAs of the team.
Performs staffing projection complementing work volume growth and forecast and make necessary proposals to business unit.
Monitors schedules of employees to ensure proper shift coverage
Plans, assigns and directs work to the employees in cooperation with the supervisor or manager to manage workload and projects
Implements policies on the filing, documenting and approval of time and attendance administration
Identifies and documents changes in the roles, responsibilities, accountabilities and work load of employees to properly determine volume headcount ratio, work scope
Duty 4 : Staff Management and Development
Evaluates individual performance and conducts performance discussions to keep everyone on track
Performs regular coaching to enhance the performance of staff and encourage participation in decision making.
Adheres to the regularization, performance appraisal, quarterly performance appraisal, rewards and recognition and other people related policies and guidelines.
Determines employee's capabilities and improvement areas
Identifies functional / behavioral training & development needs of employees to support team goals and objectives
Completes individual development plans of employees based on the company guidelines and implements agreed training / development activities
Plans, organizes and coordinates team activities to enhance team camaraderie and employee engagement
Monitors adherence to the ethics and code of conduct and implements disciplinary action in compliance with the requirement for due process
Duty 5 : Internal Communication
Understands and seeks critical information and data needed by the team
Communicates policies, programs and decisions that affect employees
Uses effective communication tools like flow charts, process flows, diagrams, etc. to effectively communicate products, processes, business and team performance, and others
Conducts team meetings to address issues and concerns, escalations, improve processes and others
Collaborates and networks with other leads to complete assigned projects and programs
Keeps management informed and updated on matters affecting their team morale and performance.
Requirements Education : Bachelor’s Degree in Accountancy or any Accounting related courses Job Related Experience :
6 years working experience, 4 years of which should be in accounts receivable and general accounting including cash allocation and account reconciliation, payroll and other HR related accounting requirements.
Moving from individual contributor to leading a team.
Specific Knowledge :
Practical knowledge of ERP applications (Oracle, JDE)
High competence in usage of MS Outlook and MS Office applications
Demonstrated systems and process knowledge
Knowledge in various software applications such as : SharePoint, MS Access
Above average communication skills (oral & written) and excellent telephone skills
People and results-oriented
Experience working with several levels within an organization, from frontline up to senior management
A team player, with a positive attitude
Excellent time management and problem-solving skills
A strong desire to lead and a generally positive outlook in life