Team Leader General Ledger
Quezon City, National Capital Region, Philippines
5d ago


Duty 1 : Functional Expertise

  • Acts as 2nd level back-up to the specialist.
  • Trains new hires and ensures that they have sufficient knowledge and skills before going live or performing their work alone / independently.
  • Escalates, investigates and recommends resolution on Aged Intercompany Receivables to POC’s and Regional accountants.
  • Performs review of the Intercompany receivable open invoices and other Intercompany reports.
  • Respond to queries from the Auditor and proposed adjustments affecting Profit and Loss.
  • Deletion / Write off minor amounts.
  • Reconciles the ending balances in the JDE 0973 account between the hubs and the sales office.
  • Investigates and recommends resolution for the differences in the balances between the sales company and hub.
  • Investigates and recommends resolution for the differences in the balances between the JDE (0973) against Oracle (12606005) account.
  • Obtain confirmation of balances for sites that are out-of-scope.
  • Duty 2 : Customer Satisfaction

  • Generates reports based on team deliverables and present to management and counterparts
  • Escalates specific issues and provides recommendation to customers to address them
  • Assists direct reports in resolution of escalations on the area of specific support
  • Identifies problems, analyzes trends and implements corrective and preventive actions using quality tools
  • Schedules, coordinates and facilitates customer communication
  • Works closely with counterparts / POCs to identify loopholes and process gaps
  • Support projects related to quality improvement (such as Think Customer, QMS, etc.) and handles ad hoc tasks to support the objectives of the management
  • Participates in business conference calls
  • Duty 3 : Internal Operations Management

  • Ensures the Service Level Agreements are on target.
  • Leads goal-setting review to ensure challenging and stretched goals and assignments for the team in support of the overall business.
  • Accountable for the on-time and proper recruitment to fill job vacancies to ensure service levels and appropriate staffing are carried on (business continuity)
  • Submits period reports on metrics / KPIs / Dashboards to determine performance against the SLAs of the team.
  • Performs staffing projection complementing work volume growth and forecast and make necessary proposals to business unit.
  • Monitors schedules of employees to ensure proper shift coverage
  • Plans, assigns and directs work to the employees in cooperation with the supervisor or manager to manage workload and projects
  • Implements policies on the filing, documenting and approval of time and attendance administration
  • Identifies and documents changes in the roles, responsibilities, accountabilities and work load of employees to properly determine volume headcount ratio, work scope
  • Duty 4 : Staff Management and Development

  • Evaluates individual performance and conducts performance discussions to keep everyone on track
  • Performs regular coaching to enhance the performance of staff and encourage participation in decision making.
  • Adheres to the regularization, performance appraisal, quarterly performance appraisal, rewards and recognition and other people related policies and guidelines.
  • Determines employee's capabilities and improvement areas
  • Identifies functional / behavioral training & development needs of employees to support team goals and objectives
  • Completes individual development plans of employees based on the company guidelines and implements agreed training / development activities
  • Plans, organizes and coordinates team activities to enhance team camaraderie and employee engagement
  • Monitors adherence to the ethics and code of conduct and implements disciplinary action in compliance with the requirement for due process
  • Duty 5 : Internal Communication

  • Understands and seeks critical information and data needed by the team
  • Communicates policies, programs and decisions that affect employees
  • Uses effective communication tools like flow charts, process flows, diagrams, etc. to effectively communicate products, processes, business and team performance, and others
  • Conducts team meetings to address issues and concerns, escalations, improve processes and others
  • Collaborates and networks with other leads to complete assigned projects and programs
  • Keeps management informed and updated on matters affecting their team morale and performance.
  • Requirements Education : Bachelor’s Degree in Accountancy or any Accounting related courses Job Related Experience :

    6 years working experience, 4 years of which should be in accounts receivable and general accounting including cash allocation and account reconciliation, payroll and other HR related accounting requirements.

    Moving from individual contributor to leading a team.

    Specific Knowledge :

  • Practical knowledge of ERP applications (Oracle, JDE)
  • High competence in usage of MS Outlook and MS Office applications
  • Demonstrated systems and process knowledge
  • Knowledge in various software applications such as : SharePoint, MS Access
  • Skills :

  • Above average communication skills (oral & written) and excellent telephone skills
  • People and results-oriented
  • Experience working with several levels within an organization, from frontline up to senior management
  • Detail-oriented
  • A team player, with a positive attitude
  • Excellent time management and problem-solving skills
  • A strong desire to lead and a generally positive outlook in life
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