Apply Now as Workforce Management Associate | Cebu (1693)
Accenture
Cebu City, PH
6d ago
source : Bossjob

Are you ready to accent on the future? Apply now and be part of Accenture’s growing organization of empowered people!

Accenture in the Philippines is currently looking for Workforce / Real Time Analysts who will be responsible in performing the following day-to-day tasks :

  • You will be responsible in real-time adherence and queue management for business operations and monitoring and managing site activities to support client / account service level agreements.
  • You will ensure that scheduled team logins / logout on time, and managing, controlling, and reporting non-adherence to schedules.
  • You will be managing required real-time reporting requirement deliverables via service menus and ad-hoc requirements.
  • You will be the point of contact for processing and identifying schedule exceptions (e.g. trainings, coaching) including minimum length, approval, data entry responsibilities, and tracking.
  • What are we looking for?

  • Open to college graduates, college undergraduates and associate degree graduates with related work experience
  • Must have at least 1 year of work experience in Workforce Management / Real Time Analyst in a BPO industry
  • Amenable to work in Cebu City
  • Willing to go back on-site once recalled
  • Good to have skills :

  • Experience in using Real Time Management systems (e.g. Avaya, CUIC, Genesys, In Contact)
  • Familiarity with DANER approach in monitoring real time activities
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