ManilaWells Fargo & Company (NYSE : WFC) is a leading global financial services company with $2.0 trillion in assets and offices in over 37 countries.
Founded in 1852 and headquartered in San Francisco, Wells Fargo provides asset management, capital raising and advisory, financing, foreign exchange, payments, risk management, and trade finance services to support customers who conduct business in the global economy.
At Wells Fargo, we want to satisfy our customers’ financial needs and help them succeed financially. We also value the viewpoints of our team members and encourage them to be their best.
Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience.
We are looking for talented people who will put our customers at the center of everything we do. Help us build a better Wells Fargo.
It all begins with outstanding talent. It all begins with you. Learn more at our International Careers website.Market Job DescriptionAbout Enterprise Global Services : Enterprise Global Services (EGS) enables global talent capabilities for Wells Fargo Bank NA.
by supporting over half of Wells Fargo's business lines and staff functions across Technology, Operations, Risk Services and Knowledge Services.
EGS operates in Hyderabad, Bengaluru and Chennai in India and in Manila, Philippines. Learn more about EGS at our International Careers website.
Department Overview : Wells Fargo views information security as enabling lines of business to mitigate information security risk in accordance with our risk appetite.
Through a framework that addresses policy, process, operations, people, and technology, Enterprise Information Security (EIS) protects our infrastructure, company data, and customer assets while ensuring alignment with applicable regulations and laws.
Our vision is to provide Wells Fargo with world-leading cyber security risk management.About the Role : Facilitation / Role Based Access Control team is part of Enterprise Access Management within the Enterprise Information Security organization.
The team is seeking to fill an ISA1 position to support different lines of businesses. The ISA1 will use Role Based Access Control (RBAC) methodology to manage access risk associated with entitlements.
The Info Sec Analyst 1 will communicate effectively with customers and be proactive in providing service by "owning the access process" with the customer and see issues through to resolution.
This ISA1 will provide "Stellar" customer service to our internal team mates through an established access process while mitigating risk.
Job Description : Key responsibilities : Following established guidelines, responding to inquiries concerning access, processing, and requesting status.
Ensuring Line of Business (LOB) adherence with RBAC methodology.Documenting and resolving complex problems regarding business applications and escalating to senior staff or management when solution is unclear.
Providing monitoring of customer transactions through the business applications to ensure all transactions are processed.
Recording inquiries and resolving issues or directing requests to appropriate technical area or vendor. Tracking the status and following up to ensure client satisfaction.
Managing nonstandard access requests that require coordination with enterprise contacts on the gating process.Providing technical consultative services to ensure team members are requesting entitlements that meet their needs, are approved for use in the environment and comply with LOB templates.
Display proficiency in navigating the front and back ends of tools in order to effectively assist users.Performs tasks / projects that is assigned / recommended by Immediate Manager.
Market Skills and CertificationsEssential Qualifications : Candidate must be a graduate of any Bachelor's degree, preferably of Computer science or Information Technology6 months + experience in information security / Access AdministrationAbility to interact with integrity and a high level of professionalism with all levels of team members and managementGood verbal, written, and interpersonal communication skills.
Ability to learn and assimilate information from multiple people and sourcesExcellent customer service skills. Ability to research and correspond with customers, responding to their questions and concerns with detailed informationAbility to make timely and independent decisions while working in a fast-
paced and results-driven environmentStrong analytical skills with high attention to detail and accuracyAbility to work effectively, as well as independently, in team environment.
Ability to manage conflict. Actively participate in conflict resolution efforts to foster teamworkAbility to quickly learn business operations and processes.
Possess a desire to continually learn and growProficiency in Microsoft Office SuiteMust be amenable to work in rotating shift / schedules including weekends and holidays, should the business requires.
accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law.
We comply with all applicable laws in every jurisdiction in which we operate.RegionAPAC