Support Engineer (Help Desk - Calamba, Laguna)
Shopee
Manila, Philippines
1d ago

Job Description :

  • Provide day-to-day support to ensure the smooth running of the computers, network devices, printers as well as end users’ requirements
  • Troubleshoot and resolve application issues, maintain and update technical support documentation
  • Handle asset management, maintain inventory, and liaise with vendors
  • Manage Information Technology infrastructure, system monitoring, and reports
  • Implement and monitor office IT security and antivirus
  • Other duties include performing first level troubleshooting and support for scheduled server backups
  • Requirements :

  • Bachelor's Degree in Computer Sciences, Information Technology or a related field preferred.
  • Minimum 1 year of hands-on experience in a similar role
  • In-depth knowledge in OSI Model is required
  • Extensive knowledge of computer hardware, software, and OS (Windows and macOS)
  • Hands-on experience in Windows server administration and basic knowledge in Linux server administration
  • Understanding of TCP / IP, IP address, and LAN Technology including switching and routing fundamentals
  • Cisco Certified Network Associate is a plus, but not required
  • Knowledge of basic setup and configuration of Cisco devices such as firewall, switch, IP phones, wireless controller, and access points is a plus
  • Competent at documenting standard / applications operating procedures
  • Ability to cover after-office hours and weekend support if there are any infrastructure issues
  • Has passion for technology and wants to make a difference with technology solutions
  • Good interpersonal and communication skills to interact effectively at all levels
  • Strong analytical and troubleshooting skills
  • Willing to work in Calamba, Laguna on an onsite, shifting schedule
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