Trustwave is a leading cybersecurity and managed security services provider that helps businesses fight cybercrime, protect data and reduce security risk.
Offering a comprehensive portfolio of managed security services, security testing, consulting, technology solutions and cybersecurity education, Trustwave helps businesses embrace digital transformation securely.
Trustwave is a Singtel company and the global security arm of Singtel, Optus and NCS, with customers in 96 countries. For more information about Trustwave, visit .
A Provisioning Technician is responsible for :
Implementing security devices and services that enable delivery of managed security services into a variety of simple to complex network environments.
Handling all aspects of the Provisioning process for Implementation Services including : design review, data gathering, equipment and system staging, configuration, installation, troubleshooting and activation of services for delivery by Trustwave Security Operations Centers.
Interacting extensively with customers and partners.
Educating customers on how to use their security services to ensure a successful MSS experience.
Use strong TCP / IP networking skills and deep technical knowledge in one or more security products
Implement best practices for security device provisioning specific to the customer environment
Build, configure, and deploy security devices and services supported by MSS
Work independently on low to medium complexity customer orders
Work with Project Managers on specifically designated customer projects
Work under pressure on multiple projects with tight schedules
Interface with a variety of customers in a polite, positive and professional manner
Take responsibility for customer satisfaction and overall success of provisioning projects
Perform basic project management functions on all projects
Apply a broad base of hardware, software and networking technical knowledge
Two plus years of information security or network Technician experience
Strong experience with Cisco ASA next generation firewalls
Excellent customer service skills
Excellent analytical thinking and problem solving skills
Strong oral (phone) and written (email) communication skills
Self managed and team oriented
Deadline and detail oriented
Must have advanced skills or knowledge in some of the following :
Network Security Architecture Design
TCP / IP Networking Configuration & Troubleshooting
Router & Access Control Device Configuration & Troubleshooting
Unix / Linux Operating System Configuration & Troubleshooting
Firewall Policy Design & Management
IPtables / Packetfilter Firewall Management
Sourcefire / Snort Based IDS / IPS Management
Check Point Firewall, Juniper, Cisco, Fortinet, Watchgard Firewall Management
IBM / ISS, Tipping Point, McAfee, Symantec, Cisco, Juniper IDS / IPS Management
We prefer college-educated applicants, but at minimum, high school diploma or equivalent is required for employment.
Trustwave is an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities.
To All Agencies :
Please, no phone calls or emails to any employee of Trustwave outside of the Talent Acquisition team. Trustwave’s policy is to only accept resumes from agencies via the Trustwave Agency Portal.
Agencies must have a valid fee agreement in place and they must have been assigned the specific requisition to which they submit resumes, by the Talent Acquisition team.
Any resume submitted outside of this process will be deemed the sole property of Trustwave and in the event a candidate is submitted outside of this policy is hired, no fee or payment of any kind will be paid.