Product / Application Support
FIS, 9th FL, Ecoplaza Building, 2305 Chino Roces Ave. Ext., Manila, 1231, Philippines
1d ago

Position Type : Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

Bachelor of Business Administration

Travel Percentage :

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology.

Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the team

Administer necessary product requirements to maintain consistent account control of clients using FIS software products (Banking, Payments, Card Solutions) and ensure the quality and utilization of FIS software products satisfies client needs.

What you will be doing

Deploy release of new technologies as well as design, install, configure, maintain and integrate system testing performance of PC / server operating systems, related utilities and hardware.

  • Installs, maintains and upgrades internal computer hardware and software systems used for designing and developing company products.
  • Controls user access and passwords.
  • Proposes and implements system enhancements that will improve reliability and performance of system.
  • Monitors usage and performance.
  • Trains personnel on system usage.
  • Troubleshoots server, software and hardware issues.
  • Assists with recommending, scheduling and implementing system hardware and / or software upgrades or repairs.
  • Researches, evaluates and recommends software and hardware products.
  • Supports Web access and electronic messaging services and maintains a secure systems environment.
  • Provides new hardware specifications to users based on application needs and anticipated growth.
  • Other related duties assigned as needed.
  • What you bring

  • Previous experience in a technical support role is essential in handling incidents
  • Prior banking or finance related experience a plus; personal banking or mobile banking experience preferred.
  • Customer service oriented; advocates on behalf of our clients
  • Strong analytical skills
  • Organizational and time management skills required (ability to juggle multiple priorities at a time)
  • Self-starter with proven ability to work independently
  • Good oral and written communication skills
  • Strong problem-solving skills
  • Previous experience using SNOW (ServiceNow) is desired
  • What we offer you

  • Competitive salary and attractive benefits
  • Training across core financial FIS solutions
  • A modern, international work environment and a dedicated and motivated team.
  • Privacy Statement

    FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients.

    For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

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