Position Type : Full time
Type Of Hire :
Experienced (relevant combo of work and education)
Education Desired :
Bachelor of Business Administration
Travel Percentage :
Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology.
Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.
About the team
Administer necessary product requirements to maintain consistent account control of clients using FIS software products (Banking, Payments, Card Solutions) and ensure the quality and utilization of FIS software products satisfies client needs.
What you will be doing
Deploy release of new technologies as well as design, install, configure, maintain and integrate system testing performance of PC / server operating systems, related utilities and hardware.
Installs, maintains and upgrades internal computer hardware and software systems used for designing and developing company products.
Controls user access and passwords.
Proposes and implements system enhancements that will improve reliability and performance of system.
Monitors usage and performance.
Trains personnel on system usage.
Troubleshoots server, software and hardware issues.
Assists with recommending, scheduling and implementing system hardware and / or software upgrades or repairs.
Researches, evaluates and recommends software and hardware products.
Supports Web access and electronic messaging services and maintains a secure systems environment.
Provides new hardware specifications to users based on application needs and anticipated growth.
Other related duties assigned as needed.
What you bring
Previous experience in a technical support role is essential in handling incidents
Prior banking or finance related experience a plus; personal banking or mobile banking experience preferred.
Customer service oriented; advocates on behalf of our clients
Strong analytical skills
Organizational and time management skills required (ability to juggle multiple priorities at a time)
Self-starter with proven ability to work independently
Good oral and written communication skills
Strong problem-solving skills
Previous experience using SNOW (ServiceNow) is desired
What we offer you
Competitive salary and attractive benefits
Training across core financial FIS solutions
A modern, international work environment and a dedicated and motivated team.
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients.
For specific information on how FIS protects personal information online, please see the Online Privacy Notice.