Lead CMMS Administrator
Makati City, National Capital Region, Philippines
5d ago

Job Description

The Lead CMMS Administrator is responsible for platform support in general database system management which includes data / equipment or asset setup, changes, and deactivation.

It is in-charge of building of asset inventory, work planning, job plans, change requests and overall data engineering within the CMMS software.

  • This resource trains, upskills team members, both new-hire and tenured, on CMMS use, navigation, latest system development, and configuration;
  • maintenance of parts / asset data accuracy and rolling out standard workflows for work requests, preventive maintenance programs, project requests, and inspections, etc.

    Core Responsibilities

  • 1.Data Management on new and existing data / assets or equipment inclusive of user setup, changes and / or deactivation;
  • Maintaining and monitoring of user groups (via Global Change Tool)

    2.General Database system maintenance e.g., GL Updates; Manage Escalation Module, On-Call Tech updates, Vendor site records and other Business Rules

    3.Defining / Adding Equipment to PM Plans and Schedules to support overall accuracy within global asset repository

    4.Extensive Knowledge on Expanded scope such as but not limited to :

    oWork Order Management (Reactive, Preventive and Statutory)

    oTechnical support on user and client CMMS interface

    oReporting & Analytics related to data and performance established as KPI

    5.Primary responsible in CMMS administration trainings should accurately represent excellence during hands on and technical rehearsals.

    Should provide input on user management rehearsal tests after evaluation for accuracy and sustainability; Guide other team members on projects / accounts to ensure meeting client’s expectations

    6.Ownership of defined site / cluster WO management

    7.Interface with FM’s / Contract Support and engineering teams

    8.SAM review and updates and Site asset list reviews

    9.Technical support on CMMS uploads, configuration as part of scope and access provisioning such as but not limited to :

    oPhysical and non-physical assets

    oSAP Inputs (where applicable)

    oAlignment with site / cluster Planner / Scheduler

    oPreparation of Additional Work’ quotations

    oCo-solution proposals with Regional Ops Directors and Asset Life Cycle team

    oSupplier dispatch matrix updates

    oSI7 to SAP uploads

    oSupply Chain partner bulk uploads

    oWO bulk closers

    o52 Week planner uploads

    oSI7 user admin support

    oSI7 / CMMS training

    oLevel 2 SI7 / CMMS support

    Operational and Administrative

  • Complete any requests from the GWK and Account leadership as required;
  • Participate in the business unit initiatives and activities;
  • Analyze, review, and manage utilization and capacity of the team and its members;
  • Conduct monthly quality audit review and coaching sessions with the team members; and
  • Comply to monthly reporting requirements and activities of the business unit functions in a timely and accurate manner.
  • People Management

  • Recruit, induct, manage, motivate, and develop the team;
  • Review and advise on resourcing gaps;
  • Build, lead, and motivate a diverse and effective team;
  • Empower team members to take responsibility and accountability;
  • Carry out structured appraisals and ensure personal development plans are in place and include succession plans;
  • Supervise and review performance of individuals in the team; and
  • Convey messages and ideas clearly and openly. Involve people and influence decisions.
  • Communication and Relationships

  • Develop and maintain strong relationships with key stakeholders - work collaboratively with the CMMS team, in country FM teams, and Client;
  • Account issues and solutions are identified promptly, communicated to the appropriate level and resolution managed through the monthly business review process; and
  • Communicate best practice and key business messages.
  • Qualifications

  • Bachelor's degree (BA / BS) from 4-year college or university required
  • Experience of 3 to 5 years in CMMS admin and leadership role in Shared Services Center, Corporate Real-Estate, Facilities Management, Property Management
  • Microsoft Office proficient
  • Understanding of basic ISO and other external audit standards
  • Six Sigma Yellow Belt is preferred
  • Intermediate to advanced knowledge in Excel
  • Knowledge of PowerBI, Google Suite, Peoplesoft, ServiceNow, CMMS, MyBuy, SI7 and Salesforce will be an added advantage
  • Strong analytical and problem-solving skills
  • Quick learner and sharp attention to detail
  • High standard and regard to data quality and integrity
  • Excellent written and verbal communication skills
  • Ability to interact with different enterprise stakeholders, clients, and business partners
  • Extensive experience in account reconciliation
  • Results-oriented with an analytical mindset; strong problem solving and interpersonal skills
  • Strong time management and organizational skills
  • Ability to provide efficient, timely, reliable, and courteous service to customers
  • Ability to effectively present information
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