Technology Analyst (Unix/SQL)
TELUS International Philippines Inc
Metro Manila / NCR, PH
6d ago
source : Monster

Work location : Ortigas

Work schedule : Night shift schedule, 24 / 7 on-call schedule

Required knowledge : UNIX, Oracle SQL

Required Skills And Abilities

  • Highest level of responsibility and engagement, understanding priorities and urgencies in a production environment, team player
  • Strong problem solving and analytical skills, ability to look for and find creative solutions to problems
  • Constantly show initiative in finding solutions and optimizing existing processes and routines, be self-directed and able to adapt readily to fast-paced change
  • Strong written and verbal communication skills — in both technical and non-technical environments
  • Strong interpersonal skills
  • Required Experience

  • Support of production environment (Operations) a must
  • Background in Telecommunications and / or Billing Operations an asset
  • Job responsibilities :

  • Support various application and processes in a production environment that runs 24 / 7 and maintain their stability
  • Identify issues in a timely manner (as per SLA), manage incident resolution and root cause analysis
  • Utilize problem-solving skills to resolve production issues quickly and accurately
  • Conduct and manage impact analysis of issues and recommend solutions
  • Maintain ongoing and proactive communications with internal and external teams
  • Report on production issues in a timely manner, create tickets / defects for every issue to track it and log incidents in Incident Log
  • Must be available for 24x7 on-call schedule
  • Must always be available during night shifts
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