HW Product Manager Support Analyst
4d ago

About NCR NCR Corporation (NYSE : NCR) is a leading software- and services-led enterprise provider in the financial, retail, hospitality, telecom and technology industries.

NCR is headquartered in Atlanta, Ga., with 34,000 employees and does business in 180 countries. NCR is a trademark of NCR Corporation in the United States and other countries.

Position Summary The Product Analyst works in a complex technical environment, resolving and providing solutions to customer problems.

They identify, design and develop solutions for product and system problems. They communicate with internal and external organizations to resolve problems whilst maintaining full ownership.

Tracking issues to closure is required. Responsibilities include : Offer input and gain knowledge as a subject matter expert on products and systems Has excellent knowledge on NCR’s Product Release systems Has basic knowledge across the related Line of Business product range including all solution(s) currently released and supported, but may require assistance to resolve complex product issues Knowledgeable on assigned product solution(s) and can investigate issues and very infrequently require assistance Manage Customer Quotes for Products on Controlled Orderability Gather and analyze information from pending quotes Work with Product Managers and customer account teams to determine disposition Report trends and provide feedback to Product Management for products on Controlled Orderability Provide Triage for all incoming questions and opportunities coming into Product Management Utilize support systems to identify and communicate solutions Interface with multiple stakeholders and organizations to obtain information and direction Maintain a solutions database and FAQ to enable field solution teams to obtain self help Drive the Product Identification (PID) release process Work with Product Managers to enable products to be release through NCR’s systems Interface with all stakeholders as appropriate to achieve desired cycle times Manage the Orderability Template (Process Document) and coordinate with all affected organizations Generate PID release process reports to drive process improvements Enhance individual performance and career development by focusing on technical areas and personal skills outside current areas of expertise Continuously develop and maintain pertinent technical knowledge and troubleshooting skills Assess personal skills and schedule training Participate as requested as a Continuous Improvement Team Member Contributes towards identifying processes, products and services areas of improvements and team with other analysts to improve the process consistent with the NCR improvement approach Qualifications : Bachelor of Science degree in a discipline related to the product technology (electrical, or mechanical engineering Minimum of 3 years software or hardware related job experience (support / development) Ability to work effectively in a team environment composed of peers and cross-

functional members; Ability to work flexible working hours EEO Statement Integrated into our shared values is NCR’s commitment to diversity.

NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential.

We believe in understanding and respecting differences among all people. NCR does not discriminate in employment based on sex, age, race, color, creed, religion, national origin, disability, sexual orientation, veteran status, military service, genetic information, or any other characteristic or conduct protected by law.

Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment. Statement to Third Party Agencies To ALL recruitment agencies : NCR only accepts resumes from agencies on the NCR preferred supplier list.

Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.

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