Customer Care Expert | Taguig | 1Day Hiring Process!
Sutherland Global Services Philippines, Inc
Philippines
4d ago
source : Monster

Job Description :

You are joining Sutherland, a global business transformation company offering an integrated set of back-office and customer service support services.

One of the largest, independent process transformation companies in the world, Sutherland serves marquee clients in major industry verticals.

With our head office in Rochester, New York, USA, Sutherland spans 60 location across 19 countries supporting multiple industries, focusing on delivering results that businesses can see, resulting in improved experiences that their customers can feel.

As a Customer Care Expert , you will deliver customer service to the customers and clients of one of Americas largest wireless network operators. You are also expected to :

KEY RESPONSIBILITIES :

Responsible for handling calls and providing customer support

Identify and relate with various customer needs and scenarios

Conduct issue identification and problem-solving meeting customer needs and satisfaction

Provide customers with cutting-edge service in a friendly, confident and knowledgeable manner

Remain updated in client and internal processes, technology applications, utilities, and products

Utilize various internal and client based tools and applications for customer management and servicing

Conduct data entry, documentation, and case management

Work and partner with others within a team-based environment

Achieve and maintain required metrics and goals

Adhere to company policies and procedures as described on the HR HandbookMINIMUM QUALIFICATIONS :

Finished at least 2 years in college (or High School Graduate + relevant work experience)

Excellent English written and verbal communication skills

Working knowledge on computers, the Internet and the wireless network industry

Good customer service, multi-tasking and problem-solving skills

Ability to work on shifting (graveyard) schedules and weekends

Willingness to grow more within the company by performing other duties / projects that may be assigned

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