Associate Technical Specialist
Manulife
Makati City, PH
2d ago

Are you looking for unlimited opportunities to develop and succeed? With work that challenges and makes a difference, within a flexible and supportive environment, we can help our customers achieve their dreams and aspirations.

Job Description

This job description does not represent a comprehensive listing of job duties that are required of the employee performing this role.

We reserve the right to change duties or assign additional duties at any time with or without notice.

People Leader Role : No

Key Accountabilities :

Individual Accountabilities :

  • Responsible for seamless functioning of technology and applications for the benefit of internal and external users
  • Assists with resolution of issues surfaced by support analysts
  • Resolves technical issues and record transactions via ticketing system
  • Promotes persistent issues to Engineers and Architects where necessary
  • Provides technical assistance and act as an adviser for local support personnel
  • Develops both knowledge base and technical profile for VIP users
  • Rolls out VIP support framework for country support teams
  • Assists to drive and roll out global strategies on Executive Technologies development
  • Uses from catalogue of scripts and solutions to solve known issues regarding configuring, provisioning and maintaining software / platform
  • Develops training material, processes and flows to enable users to optimize use of software / platform
  • Basic business acumen, able to support delivery of value proposition
  • Some positive impact to specific organizational entitles
  • Works together in a small team with a common purpose, follows rules from team members
  • Job Requirements :

  • Needs class room training
  • Needs mentoring from competent colleagues
  • Needs recipes for tasks
  • Is pointed in the direction of relevant trainings by his or her colleagues
  • Most interpersonal skills meet requirements
  • Moderate working knowledge of key aspects of role
  • Staying abreast of developments in your own technical discipline
  • Requires guidance to link each step
  • Understands the informal structure
  • Constantly learns from both success and failure
  • Good verbal and written communication; able to effectively articulate technical vision, possibilities, and outcomes
  • Proactively identifies opportunities for improvement in processes and workflows
  • Monitors areas of persistent difficulty and creates materials to efficiently deal with them
  • Customer obsessed
  • Decision Authorities :

  • Most straightforward tasks completed to acceptable standard, requires some iteration
  • Able to work well with close supervision
  • Not yet capable of tackling new problems by him / herself, needs support with problem solving
  • If you are ready to unleash your potential, it’s time to start your career with Manulife / John Hancock.

    About Manulife

    Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better.

    We operate primarily as John Hancock in the United States and Manulife elsewhere. We provide financial advice, insurance, as well as wealth and asset management solutions for individuals, groups and institutions.

    At the end of 2018, we had more than 34,000 employees, over 82,000 agents, and thousands of distribution partners, serving almost 28 million customers.

    As of June 30, 2019, we had over $1.1 trillion (US$877 billion) in assets under management and administration, and in the previous 12 months we made $29.

    4 billion in payments to our customers. Our principal operations in Asia, Canada and the United States are where we have served customers for more than 100 years.

    With our global headquarters in Toronto, Canada, we trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges and under '945' in Hong Kong.

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