Cloud Software Operations Analyst
Willis Towers Watson
Taguig, Manila
5d ago

The Role

In this role, you will be tasked to keep cloud-hosted products running and highly available using sophisticated operation tools and best practices.

You will be working with a team operating 24 7 and closely collaborating with multiple development teams and solution architects.

To be effective, you should have the ability to keep abreast with the fast-moving development of technologies and services in public clouds.

  • Perform IT Service Management processes including Change, Incident, Problem and Service Requests
  • Work in a rotating shift system
  • Perform end-to-end support processes working with clients and different support escalation team
  • Design, develop and document processes
  • Document operational knowledge including issue-resolution pairs and best practices
  • Design, generate and interpret operational reports related to system health status, capacity and performance
  • Seek and acquire relevant and emerging knowledge and skills in cloud technologies and services
  • The Requirements

  • Degree holder preferably in Information Technology, Computer Science or Computer Engineering
  • Experience in understanding, planning and implementing complex IT projects
  • Working knowledge of Microsoft Office
  • Experience in managing or working in server operations (on premise) or cloud operations for a company using Azure, AWS, Google Cloud or other major cloud services.
  • Experience of working across multiple time zones / countries
  • Excellent written and oral English communication skills
  • High level of confidence in dealing with clients and colleagues of different nationalities
  • Equal Opportunity Employer

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