In this role, you will be tasked to keep cloud-hosted products running and highly available using sophisticated operation tools and best practices.
You will be working with a team operating 24 7 and closely collaborating with multiple development teams and solution architects.
To be effective, you should have the ability to keep abreast with the fast-moving development of technologies and services in public clouds.
Perform IT Service Management processes including Change, Incident, Problem and Service Requests
Work in a rotating shift system
Perform end-to-end support processes working with clients and different support escalation team
Design, develop and document processes
Document operational knowledge including issue-resolution pairs and best practices
Design, generate and interpret operational reports related to system health status, capacity and performance
Seek and acquire relevant and emerging knowledge and skills in cloud technologies and services
Degree holder preferably in Information Technology, Computer Science or Computer Engineering
Experience in understanding, planning and implementing complex IT projects
Working knowledge of Microsoft Office
Experience in managing or working in server operations (on premise) or cloud operations for a company using Azure, AWS, Google Cloud or other major cloud services.
Experience of working across multiple time zones / countries
Excellent written and oral English communication skills
High level of confidence in dealing with clients and colleagues of different nationalities
Equal Opportunity Employer