Expedited Agent
Old Dominion Freight Line
6d ago

Job Description

Old Dominion Freight Line has an opening for an Expedited Agent at our Corporate Office in Thomasville, NC. The main duties of the Expedited Agent will include focus on moving shipments that need next day delivery.

This position will work directly with customers on a daily basis, so must be interested in making and building relationships.


  • Manage large amounts of inbound and outbound calls / emails regarding OD expedited services in a timely manner.
  • Identify customers’ needs, clarify information, research every issue and provide solutions and / or alternatives by following communication scripts when handling different topics.
  • Build sustainable relationships and engage customers, both internal and external, by going the extra mile.
  • Accept ownership for effectively resolving customer’s issues, complaints and inquiries.
  • Keep the customer satisfied at the core of every decision.
  • Work closely with central dispatch, managers and operations to accommodate customers’ needs.
  • Qualifications

  • High School diploma or equivalent
  • Three years of customer service experience in a transportation company
  • Understanding of the trucking industry and how freight moves through the system
  • Strong phone and verbal communication skills along with active listening skills
  • Ability to deal with different types of personalities and effectively handle high-stress situations in a calm manner
  • Ability to multi-task, set priorities and manage time effectively
  • Demonstrated proficiency with Office programs, such as Outlook, Excel, and Word
  • Join the OD Family Today!

    As a Full Time member of our Family, you are eligible to receive :

  • Health, Dental & Vision Benefits
  • Short Term & Long Term Disability
  • Flex Spending Accounts
  • 401(k) retirement Plan
  • Wellness Program
  • Employee credit Union, Vacation & Holiday
  • Birthday Holiday who doesn’t love some extra attention on their Birthday?
  • Part Time Employees are eligible for some benefits until Full Time employment is available
  • Old Dominion Freight Line, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, and / or gender expression, sexual orientation, age, disability, pregnancy, genetic information, military status, Vietnam Era and / or veteran status, or any other characteristic protected by applicable law(s).

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