The Language and Communication Leader is responsible for helping Teammates develop language and communication skills. The main tasks of the role are the following : design, develop, implement, track and measure effectiveness of the learning intervention provided.
The Language and Communications Leader is also expected to take part in a near hire onboarding program.
The Language and Communications Leader is expected to be a great communicator with the ability to effectively describe complex ideas and processes to different audiences.
An effective Language and Communications Leader is highly organized, proficient in time management, and is comfortable speaking and interacting in front of an audience.
Conduct a study to identify language and communications training needs
Create a plan to prioritize intervention for each type of communication learning need
Collaborate with the training manager in creating the Language and Communication training calendar for the year to equip and fill in competency gaps
Design, develop, implement, measure effectiveness, and track strategic and tactical Leadership and Communications Skills Trainings
Schedule and facilitate appropriate coaching sessions
Oversee and facilitate workshops and individual coaching sessions when appropriate
Prepare training aides such as module summaries, videos, and presentations
Train and guide new employees
Develop monitoring systems to ensure that progress of all employees in the program is being tracked
Align with the established training strategy and determine the appropriate methodology to be used
Partner with external vendors who can help in supplementing internal training courses
At least 2 years of Language and Communications Coaching / Training experience in either the BPO, Contact Centre, KPO, or Digital Marketing industries
Solid knowledge and experience in Language specific measures and interventions
Excellent facilitation skills
Strong English speaking and writing
Knowledge and experience on Effectiveness Measures for both language and communications
Project Management Skills
Stakeholder Management Skills
Excellent Coaching Skills
Partnership and relationship building skills
TaskUs is a provider of outsourced digital services and next-generation customer experience to innovative and disruptive technology companies, helping its clients represent, protect and grow their brands.
Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery and ridesharing, HiTech, FinTech and HealthTech.
TaskUs has approximately 27,500 employees across eighteen locations in the United States, the Philippines, India, Mexico, Taiwan, Greece, Ireland and Colombia.