Developer II Customer Experience Solutions Development
Greenlee Textron Inc
Quezon City, National Capital Region,  Philippines
4d ago

Description This role is primarily responsible in designing, documenting, developing, configuring, testing and deploying new or updatedfunctionality for Emerson Automation Solutions’ CRM Cloud and Service Cloud platforms.

This role is also responsible inensuring that projects and the daily operations of the team are being delivered on time and with high quality.

Responsibilities Duty 1 : Project SupportProject Planning and Design

  • Introduces and tests new technologies to continuously improve the technical capabilities of the team
  • Performs research and analysis to validate if the detailed solution is the best fit to meet the requirements
  • Creates process maps, user journey maps or application / database design using standard project templates
  • Reviews and assesses prototypes in terms of relevance and application to the requirements of the customers
  • Leads technical team reviews to determine appropriate solution
  • Recommends and negotiates solution and development timeline to the stakeholders; gets their buy-in and commitment to any deliverable
  • Encodes documentation using standard project templates; stores and organizes the documents to the team’s repository
  • Project Execution

  • Writes code based on specifications defined (i.e. UI, backend coding); Participates in cross-functional testing and peer reviews
  • Troubleshoots and optimizes codes of other team members and resolves code conflicts
  • Creates coding standards and design guidelines or any development related improvement
  • Develops complex modules or advanced functionalities
  • Sets up the development environment, configures servers, create database and project solutions, necessary permissions, code repository and populates project tracking tool
  • Project Testing and Deployment

  • Analyses risk and mitigate project circumstances base on impact assessment
  • Finalizes and approves the test cases to be used during UAT
  • Identifies, analyses and mitigates UAT and Go-Live test results issues
  • Reviews the objective in comparison to the actual output
  • Implements the necessary fix or improvement for advanced functionalities based on the UAT results
  • Duty 2 : System Support & Maintenance

  • Troubleshoots and fixes major bugs / defects and assists associate developers in making sure issues / requests are resolved appropriately and on time (advanced bug / defects : loss of data, server errors, logical errors, unexpected app behavior)
  • Documents issues and corresponding fix to the team’s tracking tool
  • Duty 3 : Continuous Improvement and Innovation

  • Validates and tracks if the business unit action plan adequately addresses the situation and can lead to successful results through project milestone and gate reviews
  • Leads a team in handling a Continuous Improvement Project (Mile Deep and Mile Wide) using a problem-solving methodology
  • Escalates specific issues and provides recommendation to customers to address them
  • Works closely with counterparts / POCs to identify loopholes and process gaps
  • Support projects related to quality improvement (such as Think Customer, QMS, etc.) and handles tasks to support the objectives of the management
  • Requirements Education :

  • University degree or equivalent (Computer Science, Computer Engineering, Information Technology, Information Systems, or similar)
  • Certified with .NET development and / or CX Cloud Suite and / or Oracle databases
  • Job Related Experience :

  • At least 3 years relevant work experience in the IT software development field
  • Experience in configuring or extending systems such as Oracle CRM or similar Sales and Marketing Systems
  • Experience in server maintenance such as Windows 2012, 2016, IIS, RDP
  • Proficient knowledge with .NET development (C#, ASP.NET, MVC)
  • Specific Knowledge :

  • HTML, CSS, JavaScript, Groovy Script
  • C#, ASP.NET, MVC, Web APIs
  • Oracle Cloud Applications (Sales, Service, Field Service)
  • Database administration and Development using MS SQL Server
  • Server maintenance (Windows 2012, 2016, IIS, RDP)
  • Prototyping, Process Modelling, Scope Modelling
  • Software Development Lifecycle
  • Version Control, Continuous Integration, Continuous Delivery
  • Intermediate software design
  • Client Side and Server-Side Programming
  • Skills

  • Project Handling / Management
  • Must have strong programming, problem solving, and analytical skills
  • Above average communication skills (oral & written) and excellent telephone skills in a technical environment
  • A team player with open, positive attitude towards sharing ideas and knowledge
  • IT & computing skills
  • Ability to manage and prioritize multiple tasks
  • Ability to follow detailed workflow and instructions
  • Ability to work independently with minimal supervision
  • Ability to handle a variety of assignments
  • Ability to participate in a team environment
  • Ability to coordinate and manage team workload
  • Ability to handle escalations
  • Presentation delivery
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