Associate Support Analyst
Lapu Lapu City, PH
4d ago

Are you looking for unlimited opportunities to develop and succeed? With work that challenges and makes a difference, within a flexible and supportive environment, we can help our customers achieve their dreams and aspirations.

Qualifications :

  • Develop and manage effective professional working relationships with co-workers and clients
  • Proven ability to function in a self-directed environment
  • Innovative thinker who is positive, proactive, and readily embraces change
  • Excellent communication skills both verbal and written
  • Hands on experience with Windows 7 / 10 and Mac OS environments
  • Understanding of remote access platforms (Cisco VPN client and RSA Secure-ID)
  • Working knowledge of Lotus Notes and Microsoft Office 365
  • Familiarity with remote access tool (Bomgar) and ticketing tool (ServiceNow)
  • Basic knowledge and usage of Microsoft Active Directory
  • Experience with Virtual Desktop environment
  • Exemplary attendance record
  • Flexibility in scheduling will be part of 24 / 5 rotating shift (possible 24x7 in the future)
  • Responsibilities :

  • Must excel in a dynamic, fast-paced environment where efficiency and accuracy are required for success
  • Maintain a first-class level of customer service ensuring over the phone, chat and email assistance are provided in an appropriate manner
  • Oversee and process assigned and self-service Request tickets in accordance to the documented processes
  • Setup, deploy and troubleshoot Virtual computers and Software for various applications and programs
  • Provision and troubleshoot wireless devices (iPhone and iPad)
  • Install, test and troubleshoot Desktop Software applications through System Center Configuration Manager
  • Adhere to policies as per corporate manuals and directives
  • Document processes and procedures for maintenance and support
  • Additional responsibilities as delegated by management
  • If you are ready to unleash your potential, it’s time to start your career with Manulife / John Hancock.

    About Manulife

    Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better.

    We operate primarily as John Hancock in the United States and Manulife elsewhere. We provide financial advice, insurance, as well as wealth and asset management solutions for individuals, groups and institutions.

    At the end of 2018, we had more than 34,000 employees, over 82,000 agents, and thousands of distribution partners, serving almost 28 million customers.

    As of June 30, 2019, we had over $1.1 trillion (US$877 billion) in assets under management and administration, and in the previous 12 months we made $29.

    4 billion in payments to our customers. Our principal operations in Asia, Canada and the United States are where we have served customers for more than 100 years.

    With our global headquarters in Toronto, Canada, we trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges and under '945' in Hong Kong.

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