Service Desk Analysteja Filippiineille
2d ago

Job Description

Service Desk Analysteja Filippiineille

Position Description

CGI tarjoaa palveluja IT : n ja liiketoimintaprosessien kehittämisen tueksi. Konsultoimme asiakkaitamme liiketoiminnan kehittämisessä, kehitämme ja integroimme tietojärjestelmiä ja olemme asiakkaidemme ulkoistuskumppani.

Meitä on 70 000 asiantuntijaa yli 40 maassa. Lisätietoa

Haussa on nyt Service Desk Analysteja työskentelemään CGI : n Filippiinien palvelukeskuksessamme ja tuottamaan palveluita suomenkielisille asiakkaillemme.

Tässä työssä olet vastuussa asiakkaidemme työpyyntöjen ratkaisusta. Tuotat erinomaista asiakaspalvelua ja sinulla on ongelmanratkaisukykyä, teknistä osaamista sekä kykyä priorisoida työtehtäviä.

Näin menestyt kanssamme

Sinua auttaa pärjäämään kanssamme :

  • Erinomainen suomen ja englannin kielen taito
  • Analyyttinen lähestymistapa ja hyvät ongelmanratkaisutaidot
  • Hyvät IT-taidot
  • Proaktiivinen ja palvelualtis asenne, sekä kyky tehdä useita asioita samanaikaisesti
  • Hyvät sosiaaliset taidot
  • Työkokemus IT-tuesta tai asiakaspalvelutehtävistä luetaan eduksesi.

    Tarjoamme sinulle

  • Muuttopaketin, joka kattaa lentokustannukset ja ensimmäisen kuun asumismenot
  • Uramahdollisuudet kansainvälisessä yrityksessä
  • Monikulttuurisen ja modernin työympäristön
  • Apua viisumin ja työluvan hakemisessa
  • HMO : n (Health Maintenance Organization) kattavat terveydenhuoltopalvelut
  • Your future duties and responsibilities

    The main responsibility of the Service Desk Analyst involves taking in Level 1 Calls and providing Level 1 Technical Support to user inquiries received either via call or email.

    The resource assigned is also expected to produce Quality Audit Report regarding the weekly calls received by the team and making sure that the tickets are updated with complete logs and activities.

  • Handles first line incidents, including triage and troubleshooting, resolution where possible and assignment where required to 2nd / 3rd line support teams and third parties
  • Supports Service Request Management and Service Restoration Management Level 1
  • Required qualifications to be successful in this role

  • Proficient in written and verbal communication in Finnish and English language
  • Bachelor Degree in any field
  • Keen attention to detail.
  • Proficient computer and technical skills
  • Solid analytical and problem solving skills
  • Good process mapping ability
  • Proactive, service minded and able to multi-task
  • Good interpersonal skills (empathy, verbal dexterity, etc.)
  • Behavior

  • Customer Orientation
  • Customer Responsiveness
  • High Impact Communication
  • Clear Communication
  • What do we offer?

  • Relocation package for international candidates (including flight and accommodation) on 1st month
  • Processing of visa and work permit
  • Career development in a multinational company
  • Modern working environment
  • Cultural interaction
  • Successful candidates will enjoy these benefits when you join CGI :

  • Share Purchase Plan (SPP)
  • Profit Participation Plan (PPP)
  • Provident Fund
  • Leave entitlements
  • HMO coverage with acclaimed hospitals and clinics
  • Extended HMO coverage
  • Group life insurance
  • Health and wellness programs
  • Member Referral Program
  • Special Meal Allowance
  • Global Member Assistance Program (MAP)
  • Health and Wellness Program
  • Oxygen
  • Corporate Social Responsibility Program
  • Build your career with us.

    It is an extraordinary time to be in business. As digital transformation continues to accelerate, CGI is at the center of this change supporting our clients’ digital journeys and offering our professionals exciting career opportunities.

    At CGI, our success comes from the talent and commitment of our professionals. As one team, we share the challenges and rewards that come from growing our company, which reinforces our culture of ownership.

    All of our professionals benefit from the value we collectively create.

    Be part of building one of the largest independent technology and business services firms in the world.

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