Application Packaging Coordinator
Philippines, Taguig City, Taguig City
7h ago
  • End toend responsibility for the coordination of Application Presentation servicesfor internal and external customers.
  • Understandingof Application Packaging / Deployment processes and Methodologies
  • Experiencein gathering requirements, packaging & testing, deployment and supportingend-users.
  • Experiencedin interacting with Application Owners (End-Users / SME) and Application Testersto troubleshoot and debug application configuration and deployment issues.
  • Provenabilities in establishing effective task priorities, working independently, andparticipating as an integral part of a team.
  • Facilitatescheduling of the service components that support application presentationservices or requirements
  • Providesupport to the Applications Packaging Manager to ensure that the overallstrategy and quality of Application presentation services contractualobligations held
  • Ensureconsistency & quality exists across all activities that support applicationpresentation.
  • Abilityto work at a fast pace environment while managing multiple tasks andmaintaining a professional attitude
  • Demonstratedability to build effective relationships with a broad range of stakeholders
  • Excellentinfluencing and negotiating skills as well as outstanding communication andtechnical documentation skills
  • Identify,develop process and procedures across all phases of Application Presentation
  • DocumentTechnical and Business Process Changes in process and procedure document thatsupport the application presentation processes
  • Coordinateappropriate allocation of activities (inclusive of change coordinator) tosupport the end to end service
  • Provideservice estimates for BAU and project delivery activities
  • Reportapplication presentation progress and ensures service quality is adhered and isdelivered to any OLA or SLA
  • Providestatus reports to management for all projects
  • Schedulework and load balance tasks assigned to analysts
  • ServiceNowReporting :
  • oIdentifytrends in customer incidents / requests

    oanalysingand reporting on performance including SLA and UAT failures

  • Identify,record and manage risk
  • Coordinateescalations or urgent requirements
  • Primarycontact point on the end to end application presentation processes andprocedures
  • Identify,coordinate and manage environments to facilitate application presentationservice components
  • Contributeor create documentation applicable to the application presentation service orcomponents
  • Coordinatethe delivery of service components to other internal or external 3rdparty teams where Fujitsu hold sub contract agreements related to applicationpresentation
  • Ensureservices are completed to agreed customer requirements.
  • Useservice delivery processes efficiently, effectively and accurately
  • Identify,advise, raise and coordinated service improvement initiatives then report tomanagement
  • Whererequired perform packaging service activities to augment the packaging team.
  • Excellentwritten and oral communication skills
  • Excellentpresentation and customer facing skills
  • Professionaldocumentation skills for use in technical documents
  • Meticulousattention to detail
  • MicrosoftSCCM 2012 related to deployment and integration of Applications
  • Confidenceto run meetings and liaise with major clients or 3rd party vendors
  • Provenability to manage escalations or urgent requirements successfully
  • Abilityto work autonomously
  • Minimumof 5 years application coordination experience
  • Minimumof 3 years' experience managing client expectations in line with a serviceoffering
  • Minimumof 3 years’ proven ability to use troubleshooting tools
  • Provenability to manage and communicate with Stakeholders, and Business Analysis and deploymentteams
  • Experiencemanaging end-to-end activities across all application presentation
  • Experienceworking in a highly integrated environment working across multiple technologies
  • Excellentknowledge of current operating systems based on the Microsoft and Apple OS
  • Strongability to manage Incident, Problem, Change and Configuration Managementactivities
  • Strongknowledge of varying desktop, laptop, mobility and peripheral devices
  • Highly Desirable

  • Experience with VM WareWorkstation
  • Ability to perform simplegraded application packaging and integrate into deployment toolsets
  • Advantageous

  • Ability to package, integrateand script applications
  • Experience using applicationpackaging toolset such as Flexera Admin Studio, Orca, MSI technologies andAppV.
  • Apply
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