Team Leader
Wonders Corporation
Pasig City, ph
5d ago

Job Description

As a Team Leader, you will be responsible for the following :

Manage and develop a team of Customer Service Representatives

Ensure the company production goals are met

Create a work environment that is conducive to long term employment and employee satisfaction

Manage voluntary attrition of team encouraging ownership of CSR’s and proactively discussing issues and providing feedback

Analyze call volume statistics for service levels and schedule adherence and to monitor agent calls for quality and professionalism

Understand and be committed to the short and long term direction of the company

Create unique ways to reward exceptional behavior or employee performance, in addition to the methods used by the company

Manage employee attendance within company guidelines

Ensure high morale within in the team

Requirements

Bachelors Degree preferred but not required

1 2 years of successful supervisory experience

Prior customer service contact center experience

Ability to work well under pressure

Effective written and verbal communication skills

Ability to analyze and creatively solve problems in a fast paced environment

Prior training preferred

Ability to lead, direct and motivate team of CSR’s to meet performance objectives

Excellent time management skills

Ability to multi task

Willing to work on night shift schedule

Must be willing to work in Pasig City

Requirements

Bachelors Degree preferred but not required 1 2 years of successful supervisory experience Prior customer service contact center experience Ability to work well under pressure Effective written and verbal communication skills Ability to analyze and creatively solve problems in a fast paced environment Prior training preferred Ability to lead, direct and motivate team of CSR’s to meet performance objectives Excellent time management skills Ability to multi task Willing to work on night shift schedule Must be willing to work in Pasig City

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