Salary : Negotiable
Call centers handle thousands of customer calls every day and offering quality service is paramount to customer satisfaction.
Quality assurance analysts ensure that agents provide quality service in line with organizational objectives.
Optimized quality assurance will increase agents’ efficiency through behavior modification, enhance quality service to customers and improve close rates.
It is, therefore, important for you to have a plan for a quality assurance program, create a team of analysts and understand their roles and responsibilities.
Send your resume if your profile matches the role
Subject line : Chinese QA Analyst
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