Operations Analyst
Wells Fargo
Makati City, Metro Manila
4d ago

Job Description

Reviews, verifies and / or identifies customer information / transactions in support of regulatory guidelines and / or Hogan data standards to detect / prevent financial crimes activities, policy violations and / or unusual situations.

Monitors and reviews more complex customer records requiring research that may involve multiple transaction channels and products.

Uses a variety of sources for information, including multiple online systems and more tools / models that are complex. Document research findings and actions on cases for possible referrals for Unusual Activity, Identity Theft Operations (ITO) and suspected Financial Abuse.

May contact a variety of sources to gather information; may analyze account information for close account determination.

May identify control failures in bank processes, procedures, and customer or team member decisions. Reviews more complex / unique situations with senior department staff.

May participate in projects.

Market Skills and Certifications

Qualifications & Skills required :

  • Should be a graduate with 5+ years’ of experience in one or a combination of the following : Financial services, criminal justice, fraud, Bank Secrecy Act, anti-money laundering, or investigations of financial crimes or policy violations;
  • experience in the foregoing Operational Risk Management processes and / or Compliance or Audit Programs of a banking back office operations

  • Ability to identify high risk customers as defined by enterprise policies for risk rating customers
  • Experience in conducting training and coaching in regard to processes, procedures, and policies.
  • Extensive experience Self-Assurance review activities.
  • Have good domain knowledge in Financial Crimes , AML / KYC, USAPATRIOT ACT
  • Relevant experience in CIP / CDD / EDD Reviews
  • Ability to meet and often exceed established production standards
  • Ability to analyze and summarize large amounts of data
  • Understands and also tried to grasps the procedure of core processes / sub processes within the same LOB
  • Experience in performing Quality Validations / evaluation of the work done by peers / associates
  • Analytic thinker who likes to solve problems with strong attention to detail
  • Strong communication skills who can coach / provide feedback to the specialists
  • Has a basic understanding of multiple processes within LOB
  • Examines and delivers as per the required quality, following the laid procedures, policies under guidance
  • Accurately Analyze high volumes of work, within established deadlines
  • Displays understanding of process related metric
  • Possess basic domain knowledge
  • Have the skill to conduct one on one meetings with specialist to provide feedbacks on their daily work Error Discussions, real time feedback and should be able to coach the specialists
  • Strong communication skills and have the ability to conduct process trainings and provide floor support if required
  • Should have good knowledge on RCA Root Cause Analysis / Pareto Chart / fish Bone Analysis
  • Desired Qualification

  • Experience should include familiarity with Risk Frameworks and practices in the Financial Services Industry as well as operational delivery experience
  • Certification on Risk AML / KYC / Financial Crimes would be an added advantage
  • Partner with appropriate resources to seek out solutions to problem
  • Perform duties and assignments within established timeframes, ensuring proper follow-up and completion
  • Must be flexible to work odd shifts and has the ability to work overtime during peak volumes
  • Consult with lower level Specialists; assist in development of their research and investigative methods
  • Provide coaching and mentoring to other Specialists regarding processes, procedures and policy
  • Monitor and keep Management advised of new and emerging trends and patterns seen in investigations of the team
  • Should be able to toggle between BAU and other activities / adhoc work endorsed by the management team
  • Good presentation skills and should have strong process / domain knowledge
  • Ability to multi task, navigate between multiple systems, applications and utilize search tools to find information
  • Excellent verbal, written, keyboarding and interpersonal communication skills to communicate with multiple stakeholders
  • Advance Microsoft office skills
  • Ability to identify areas of improvement and formulate plans to effect positive change within a team environment
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