Japanese Quality Helpdesk Specialist
J-k Network Services
Cebu City, Philippines
6d ago
source : HireMe.ph

Client Info : This is a Fortune 500 Company and it is well known as one of the biggest IT Company in the world that provides technological support including software development, technological research, implementation and others.

It is the world's most admired Information Technology Services Company.

Benefits : VISA Processing

VISA Processing

HMO with dependent coverage

13th month pay

Government mandated benefits (SSS, PhilHealth, Pag-ibig)

Paid sick leave

Training and Educational programs for advancements

Flexible working time (Depending on the position requirement)

福利厚生 :

VISA 手続きサポート

HMO保険 扶養家族もカバー

13ヵ月給与

SSS, PhilHealth, Pag-ibigなど政府指定の社会保険

有給病気休暇

昇進のための研修 教育プログラム

フレキシブルな勤務時間 (ポジションによる)

退職ベネフィット

Requirements : Native Japanese

Native Japanese

Graduate of Computer Science, IT or any related course

Fluent in English

Knowledge in MS OFFICE Suite, Office 365, Active directory, Hardware and software

Good troubleshooting skills

ITIL Certificate is an advantage

Preferably with at least 2-3 years helpdesk experience

応募条件 : 日本人

日本人

コンピューター関連の学部卒

英語に流暢なことFluent in English

MS OFFICE Office 365, Active directoryなどの知識があること

トラブルシューティングスキル

ITIL の資格はアドバンテージ

2 3年のヘルプデスクの経験があるとよい

Responsibilities :

Provide technical assistance to client through voice call, email and chat

Interpret request onshore counterparts needs and provide resolution to ensure quality of service

Attend to client request and bridge it to the development team

Confirm output quality of functional design

Review translation quality

業務内容 :

ボイスコール メール チャットを通じてクライアントに技術サポートを提供すること

オフショアの相手のリクエストを解釈し 解決策を提供すること

クライアントのリクエストに参加し 開発チームに橋渡しする事

機能のデザインのクオリティーのアウトプットを決めること

翻訳のクオリティーをレビューする事

Recruitment Process :

Skills Interview

Hiring Manager Interview

採用プロセス :

書類選考Resume Screening

一次面接

スキルインタビュー

採用マネージャーとの面接

クライアントインタビュー

Job Offer

求人に興味がございましたら japanese.hrcareers gmail.comまで履歴書をご送付ください

For interested applicants you may send your resume to Japanese.hrcareers gmail.com

Contact us through : 携帯番号

Mobile numbers : Globe : 09171741233

Sun : 0932-461-0812

Landline : (02) 8245 2829

Skype : live : jknetworkjobs

Viber : + 639369734028

LINE ID : j-k jpteam

宛先Kindly look for : Ms. Aina and Mr. Yu

弊社を通してお仕事を決められた方に もれなくオリジナルパーカープレゼント

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