DIRECTLY REPORTS TO : RESPONSIBILITIES
Leads the overall vision and direction of the Onboarding team
Ensures delivery of Sprout products according to project timelines
Is responsible for documenting Standard Operating Procedure (SOP) instructions for all ongoing business and transitioning the project to the Customer Success Team
Helps configure the application based on implementation plan (no development skills required)
Consults on best practices, determines business improvement areas to ensure success, and ensures that they are implemented
Is responsible for providing updated implementation plans, which may include project schedules, project plans, benchmark metrics, communications documents, follow-up memos, etc.
Is responsible for creating and utilizing documents / deliverables necessary for providing exceptional services and ensuring communication of the project plan to the stakeholders
Manages project scope, resources and expectations in balance with the different project budgets
Identifies project risks, recommends appropriate mitigating actions, and manages the implementation of these actions
Resolves project-related issues or escalate these issues for resolution by the Management, Product and Support.
Monitors and evaluate project progress. Provides accurate and timely reports to management and the Onboarding team.
Provides strategic and tactical planning, organization, and direction in support of Sproutâ€™s business goals.
Keeps abreast of technological developments and global trends in Human Resource and Payroll best practices and translate them into technical guidance to the Program / Project Sponsor.
Produces to-be visions and road maps for future development.
Provides the best onboarding experience possible to Sprout clients
Builds effective work relationships among key project stakeholders, and all internal and external partners
Works closely with other departments and units, such as :
Professional Services to ensure that the Payroll Parallel runs are executed properly and timely, Customer Success Managers to ensure overall client health;
Recruit and mentor a world-class team
Provide leadership and support to reporting staff and external resources.
Manage and evaluate reporting staff, providing clear direction, regular monitoring and feedback on performance.
Ensure the ongoing learning and development of reporting staff.
Application of Technical Skills and Knowledge
Regularly shares knowledge on new international best practice trends in comparator situations
Proactively applies relevant international best practices to own work
Convinces others to adopt international best practice by explaining the situational relevance and benefits
Helps colleagues work effectively with clients in different contexts and from diverse backgrounds and country situations
Adapts own approach and style when interacting with clients, as opposed to requiring them to adapt
Draws upon international best practice in exploring solutions with clients
Confirms the clientsâ€™ understanding and agreement before progressing
Achieving Results and Problem Solving
Helps internal and external clients achieve quality results beyond presenting problems and precedent
Regularly contributes insights and experiences to colleagues in the Team to help them achieve quality results
Overcomes unexpected difficulties and challenges to produce desired outcomes
Maintains collaborative relationships within the Department
Works effectively with diverse colleagues in own and other Divisions and Departments
Flexibly alters positions and adjusts previously stated points of view to support the group consensus
Follows through on team priorities in the absence of a team leader
Communication and Knowledge Sharing
Checks the audienceâ€™s level of understanding and awareness of required follow up actions
Consistently seeks and addresses feedback on own performance
Creates knowledge products endorsed for wider distribution based on lessons and multi-client experience
Independently amends and clarifies messages and documents
Innovation and Change
Actively supports work improvement and / or organizational change by work and deed
Develops and adopts change plans to support Division initiatives on which one works
Considers current and future client needs in proposing ideas
Vocalizes early support for change
Recommends inputs to new policies, systems and processes in immediate work area
User Support and Consulting
Respond to requirements / systems / process / policies inquiries or clarifications.
Provide system / process walkthrough as the need arise.
Provide inputs during ideation stage when consulted
QUALIFICATIONS COMPETENCIES :
At least 5 years experience in onboarding enterprise software
At least 3 years experience in managing an implementations team
Has a track record of being a high achiever
Desire to strongly lead clients
Ability to manage multiple clients and projects simultaneously
Ability to command a group of individuals in a room quickly and be assertive in a public environment
Strong internal communication skills including ability to work with all levels of the organization (development, sales, marketing, professional services)
Ability to work in an entrepreneurial environment in a team and individually
Strong focus on team environment
Ability to detect potential issues and implement solutions when issues threaten to delay the timeline