Onboarding Director
Sprout Solutions
Taguig, Philippines
17d ago


Project Management

  • Leads the overall vision and direction of the Onboarding team
  • Ensures delivery of Sprout products according to project timelines
  • Is responsible for documenting Standard Operating Procedure (SOP) instructions for all ongoing business and transitioning the project to the Customer Success Team
  • Helps configure the application based on implementation plan (no development skills required)
  • Consults on best practices, determines business improvement areas to ensure success, and ensures that they are implemented
  • Is responsible for providing updated implementation plans, which may include project schedules, project plans, benchmark metrics, communications documents, follow-up memos, etc.
  • Is responsible for creating and utilizing documents / deliverables necessary for providing exceptional services and ensuring communication of the project plan to the stakeholders
  • Manages project scope, resources and expectations in balance with the different project budgets
  • Identifies project risks, recommends appropriate mitigating actions, and manages the implementation of these actions
  • Resolves project-related issues or escalate these issues for resolution by the Management, Product and Support.
  • Monitors and evaluate project progress. Provides accurate and timely reports to management and the Onboarding team.
  • Provides strategic and tactical planning, organization, and direction in support of Sprout’s business goals.
  • Keeps abreast of technological developments and global trends in Human Resource and Payroll best practices and translate them into technical guidance to the Program / Project Sponsor.
  • Produces to-be visions and road maps for future development.
  • Provides the best onboarding experience possible to Sprout clients
  • Builds effective work relationships among key project stakeholders, and all internal and external partners
  • Works closely with other departments and units, such as :
  • Professional Services to ensure that the Payroll Parallel runs are executed properly and timely, Customer Success Managers to ensure overall client health;
  • Recruit and mentor a world-class team
  • Staff Supervision

  • Provide leadership and support to reporting staff and external resources.
  • Manage and evaluate reporting staff, providing clear direction, regular monitoring and feedback on performance.
  • Ensure the ongoing learning and development of reporting staff.

    Application of Technical Skills and Knowledge

  • Regularly shares knowledge on new international best practice trends in comparator situations
  • Proactively applies relevant international best practices to own work
  • Convinces others to adopt international best practice by explaining the situational relevance and benefits
  • Client Orientation

  • Helps colleagues work effectively with clients in different contexts and from diverse backgrounds and country situations
  • Adapts own approach and style when interacting with clients, as opposed to requiring them to adapt
  • Draws upon international best practice in exploring solutions with clients
  • Confirms the clients’ understanding and agreement before progressing
  • Achieving Results and Problem Solving
  • Helps internal and external clients achieve quality results beyond presenting problems and precedent
  • Regularly contributes insights and experiences to colleagues in the Team to help them achieve quality results
  • Overcomes unexpected difficulties and challenges to produce desired outcomes
  • Working Together

  • Maintains collaborative relationships within the Department
  • Works effectively with diverse colleagues in own and other Divisions and Departments
  • Flexibly alters positions and adjusts previously stated points of view to support the group consensus
  • Follows through on team priorities in the absence of a team leader
  • Communication and Knowledge Sharing

  • Checks the audience’s level of understanding and awareness of required follow up actions
  • Consistently seeks and addresses feedback on own performance
  • Creates knowledge products endorsed for wider distribution based on lessons and multi-client experience
  • Independently amends and clarifies messages and documents
  • Innovation and Change

  • Actively supports work improvement and / or organizational change by work and deed
  • Develops and adopts change plans to support Division initiatives on which one works
  • Considers current and future client needs in proposing ideas
  • Vocalizes early support for change
  • Recommends inputs to new policies, systems and processes in immediate work area
  • User Support and Consulting

  • Respond to requirements / systems / process / policies inquiries or clarifications.
  • Provide system / process walkthrough as the need arise.
  • Provide inputs during ideation stage when consulted

  • At least 5 years experience in onboarding enterprise software
  • At least 3 years experience in managing an implementations team
  • Has a track record of being a high achiever
  • Desire to strongly lead clients
  • Ability to manage multiple clients and projects simultaneously
  • Ability to command a group of individuals in a room quickly and be assertive in a public environment
  • Strong internal communication skills including ability to work with all levels of the organization (development, sales, marketing, professional services)
  • Ability to work in an entrepreneurial environment in a team and individually
  • Strong focus on team environment
  • Ability to detect potential issues and implement solutions when issues threaten to delay the timeline
  • Apply
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