Product / Application Support (Network and Report)
FIS, 9th FL, Ecoplaza Building, 2305 Chino Roces Ave. Ext., Manila, 1231, Philippines
5d ago

Position Type : Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

Bachelor of Business Administration

Travel Percentage :

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology.

Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the team

Administer necessary product requirements to maintain consistent account control of clients using FIS software products (Banking, Payments, Card Solutions) and ensure the quality and utilization of FIS software products satisfies client needs.

What you will be doing

Deploy release of new technologies as well as design, install, configure, maintain and integrate system testing performance of PC / server operating systems, related utilities and hardware

Network Requests

  • Provides in-depth product support to FIS clients by resolving incoming inquiries. Work directly with client to obtain any information the Network Team may need and open SNOW and TED cases on behalf of the client.
  • Responds to customer product inquiries via written internet-based email or chat sessions.
  • Resolves customer concerns raised during installation, operation, maintenance or product application or compatibility matters.
  • Documents customer information and recurring technical issues to support product quality programs and product development.
  • Interpersonal skills and technical product knowledge and expertise are critical to responding to daily Client- centric activities.
  • Monitor cases and provide timely notification to the Success Manager and client of any issues.
  • Reporting

  • Use Excel to enter raw data into structured reporting template(s) and share with the Leadership team on a prescribed cadence.
  • Provide weekly analysis of new business report and validate against current client list to determine scope of additional relationship needs.
  • Gather / collect data for reporting and distribute to the clients.
  • Other related duties assigned as needed.
  • What you bring

  • Previous experience in a technical support role is essential in handling incidents
  • Prior banking or finance related experience a plus; personal banking or mobile banking experience preferred.
  • Customer service oriented; advocates on behalf of our clients
  • Strong analytical skills
  • Organizational and time management skills required (ability to juggle multiple priorities at a time)
  • Self-starter with proven ability to work independently
  • Good oral and written communication skills
  • Strong problem-solving skills
  • Previous experience using SNOW (ServiceNow) is desirable
  • What we offer you

  • Competitive salary and attractive benefits
  • Training across core financial FIS solutions
  • A modern, international work environment and a dedicated and motivated team.
  • Privacy Statement

    FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients.

    For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

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