Associate Implementation Manager I
Location : Taguig City, Philippines
The Associate Implementation Manager I is a customer-facing, billable position chartered with engaging customers in a consultative capacity and providing specialized expertise around NICE inContact products, the contact center industry, and other contact center ecosystem topics including CRM, telecommunications infrastructure, analytics, social media, and others.
This position, depending on the types of projects onto which he or she is deployed, will be responsible for both technical and business tasks including managing customer expectations and satisfaction, configuring inContact products based on best practices and customer requirements, coordinating inter-departmental activities within inContact, tracking time and status within inContact systems, and other tasks related to the success of his or her engagement.
The Associate Implementation Manager Is also an organizational leader and is expected to serve as a mentor and coach for junior staff.
This position is responsible for consultative performance in all areas related to inContact solutions provisioning, implementation, and deployment of technical and business solutions to clients.
The customer base consists of public and private sector agencies and businesses employing diverse information management and contact center environments.
As an Associate Implementation manager I, a Typical Day Might Include the Following :
To Land This Gig You'll Need :
Experience Preferred :
ABOUT NICE inContact : NICE inContact makes it easy and affordable for organizations around the globe to create stand-out customer experiences while meeting key business metrics.
NICE inContact continuously innovates and is the only provider to offer a complete customer interaction platform in the cloud that is flexible, scalable and reliable for enterprise, small business, government and business process outsourcers.
inContact is a part of NICE (Nasdaq : NICE), the worldwide leading provider of both cloud and on-premises enterprise software solutions.