Customer Relations Associate
Solar Transport And Automotive Resources
Makati, PH
6d ago
source : Bossjob

Job Type / Category

  • Customer Monitoring - Maintaining the Customer's Master list. Receiving, checking and filling Information Sheet. Segregating and filling Information Sheet without complete information.
  • Responsible for Customer Satisfaction - daily calls, recording of concerns and educating customer about proper usage of the product.
  • Back tracking customer. Text blast for enticing INACTIVE customer to re-ACTIVE of CRA Report.

  • Responsilbe for giving quality Services for Customers' inquiry and concerns - on call duty for any customers' concern and query.
  • Accomodating walk in customer.

  • Responsible for warranty Services - checking and testing returned meter. Documentation and replacement process. Educating the customer about the meter's technicality and possible reasons and solutions.
  • Monitoring of Incentive Program - PRP RX, Lock and Load, keeping SIS (released and returned) for incentive program. Documentation and Processing request for incentive program.
  • Forwarding of approved incentive to accounting staff for checking and release.

  • Other Duties Assigned - checking od stock request. PRP Rx, PRP Elite
  • Required Education, Skills, and Qualifications

    Candidate must be at least college level or bachelor's degree.

  • At least 1 year of working experience in sales is preferred for this position, but not required
  • Excellent communication, analytical and presentation skills
  • Willing to learn and adopt new knowledge.
  • Have a background in call center industry is an advantage.
  • Willing to assigned in Makati City
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