Customer Service Associate
CEMEX
Makati, NCR , PH
35m ago

What is the job?

  • Prompt and accurate sales order creation (voice / electronic) in accordance to policies, logistical and operational capacities, and system procedures to ensure an efficient order fulfillment process.
  • Ensure that complaints are completely logged, followed up and closed based on the defined Service Level Agreement to exact extraordinary diligence in addressing customer concerns.
  • Define Service Level Agreements with different departments (Logistics, Operations, Commercial, Technical, Procurement)

  • Ensure proper customer management in accordance with defined Call Flow parameters to achieve customer satisfaction and positively impact customer relationships.
  • Ensure all inquiries, requests and tasks are properly coordinated and executed within defined service levels to exceed customer expectations.
  • Responsible for informing and regularly updating clients on the company‚Äôs various customer contact tools to facilitate their order fulfillment process.
  • Explain, promote, and sell high profit and application-specific products to customers by highlighting the benefits of each.
  • Manage client inventories to improve client profitability and product availability

    Do you have the following qualifications?

  • Bachelors Degree
  • Willing to work in Makati
  • 0-5 years experience in customer service, order processing or back office, and customer service
  • Above average communication skills written and verbal in both English and Filipino
  • Computer Savvy and Proficient in using MS office applications
  • FRESH graduates are welcome to apply!
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