Delivery Excellence Specialist

Accenture

Manila, Philippines

2d ago

Job Description

Collaborate w / stakeholders to improve processes & drive value through operations maturity

Drive strategic quality plan at operational level, defining & implementing strategic initiatives to ensure success deployment of OE practices

Develop strategic business plans to align resources to meet future needs & drive superior operating results

Deploy quality plan at operational level in conjunction with the OE group to provide overall quality leadership

Manage quality & lean six sigma strategy for continuous production consistent w / industry standards, regulations & requirements

Develop & maintain process performance measurements, determine process performance baselines, & statistically analyze metrics to identify areas for process improvement

Collect & provide performance measures, develop reports, & analyze findings to identify areas for process improvement

Define process improvement programs & measurement & performance programs to monitor & take corrective actions around budget, schedule, scope & quality

Lead & support process improvement teams across a variety of groups & foster early problem identification, resolution & employee engagement

Direct, development & implement the organization's management operating system including the training & coaching of all areas- measurement principles, meeting frameworks, visual management, statistical & root cause analysis

Drive rigorous metrics balance score card to evaluate performance & drive reduction in variability / defects in business processes

Drive continuous improvement to meet & exceed requirements Drive projects to improve productivity & SLA performance

Drive We Accenture to make an impact on value proposition READ MORE OF THE JOB DESCRIPTION

Qualifications

Open to College graduates and College undergraduates with relevant work experience

Six Sigma Yellow Belt certified or Green Belt trained

Must have knowledge and experiences in applying Lean Six Sigma Principles

Led VSM (Value Stream Mapping) initiatives

Participated in assessing requirements for automation projects (for a year)

Must have at least 3-5 years of Client & Project Management experience

Has an understanding of RPA Tools (Automation Anywhere, PEGA, mini bots etc).

Experience in BPO or Telecommunications industry is required

Must have an experience in the following : oStrong Interpersonal skillsoBusiness InsightoCapacity & Performance MonitoringoCapacity ManagementoData Analytics and InterpretationoOperations ManagementoRisk Management

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

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