Associate Operations Analyst
Lapu Lapu City, PH
4d ago

Are you looking for unlimited opportunities to develop and succeed? With work that challenges and makes a difference, within a flexible and supportive environment, we can help our customers achieve their dreams and aspirations.

Job Functions : Primary


  • Actively participate and responsible for Global Wealth Asset Management Release Engineering processes and activities.
  • Implement and follow best practices of release management process and procedures for systems support and troubleshooting.
  • Provide user administration and code deployment support for any source-code repository (Gitlab / SVN) tools.
  • Follow documented procedures to fulfill change and service requests.
  • Manage and execute change requests appropriately to fulfill tasks within a defined scope and reasonable time frame.
  • Perform deployment and troubleshooting tasks.
  • Escalate service or documentation issues to Tech Lead .
  • Identify areas for improvement and collaborate with interested parties to drive change with a focus on efficiency and risk management.
  • Secondary

  • Participate in the creation and administration of support documentation.
  • Participate in quarterly audits as required.
  • Test and verify tool software patches.
  • Knowledgeable on Internet Information Service Manager (IIS).
  • Provide basic troubleshooting in software and tool configuration related issues.
  • Disaster Recovery :
  • Support Disaster Recovery (DR) planning and testing.
  • Execute recovery activities according to plan for DR testing and / or actual events.
  • Provide status reporting and statistics on issues, service request volumes, response time, resolution time and backlog as required by the Operations Lead.
  • Note :

    Core operation is Night Time (EST), and with Mid Shift rotation.

    Key Accountabilities :

  • Performs releases to Non-prod and Prod environments from different tools ensuring correct components are released set by the agreed design requirements.
  • Handle all types of release requests e.g. Informatica, PowerBI, SimCorp, SQL, Salesforce, .NET, etc. deployments.
  • Provide tools and services to help development, support, and project teams manage and deploy releases into production.
  • Understand the working knowledge of the release management procedures.
  • Provide regular release communications to affected stakeholders.
  • Attend meetings to discuss release scope and / or roadblocks.
  • Create new repositories to different source-code repository applications.
  • Fulfill user access requests for Gitlab.
  • Respond to basic trouble shooting to release tools and applications.
  • Update existing documentation as needed as guidelines for release and deployment processes.
  • Implement and follow best practices for product support and troubleshooting.
  • Perform other Release Management duties as required.
  • Skills and Competencies :

    Qualifications / Requirements :

  • Must have at least 1 year technical work experience.
  • Experience in information systems operations and management environment is a plus.
  • Open to all MBPS Associates with one-year tenure in their current position.
  • For MBPS Candidates :
  • Must currently be meeting job expectations and pass all performance metrics in his / her unit.
  • Should not have any attendance issues or any disciplinary action.
  • Technical Skills :

  • Technical experience in a software development environment with exposure to multiple platforms, databases and scripting languages.
  • Experience with one or more scripting language e.g. SQL, DAX, Gitbash, Windows is a plus.
  • Knowledge in ITIL best practices as it relates to Release Management is a plus.
  • Knowledge of one or more version source control (SVN / Gitlab) tools.
  • Knowledgeable on software development lifecycle.
  • Knowledgeable on managing job log in Mainframe.
  • Language and Interpersonal Skills :

  • Ability to communicate, participate, and collaborate effectively.
  • Ability to influence technical peers and decision makers.
  • Demonstrate interpersonal skills in areas such as teamwork.
  • Highly trainable, committed and results driven.
  • Initiative, including the ability to research, suggest, and initiate improvements and efficiencies in processes and procedures.
  • Commitment to excellence in customer service goals and values.
  • Tools Specific Knowledge :

  • Salesforce
  • TeamCity / SVN
  • Adobe AEM
  • Microsoft.NET
  • Steve Tool
  • Citrix / VDI
  • Shared Drive
  • MS Outlook
  • Internet Information Services (IIS)
  • Service Now
  • If you are ready to unleash your potential, it’s time to start your career with Manulife / John Hancock.

    About Manulife

    Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better.

    We operate primarily as John Hancock in the United States and Manulife elsewhere. We provide financial advice, insurance, as well as wealth and asset management solutions for individuals, groups and institutions.

    At the end of 2018, we had more than 34,000 employees, over 82,000 agents, and thousands of distribution partners, serving almost 28 million customers.

    As of June 30, 2019, we had over $1.1 trillion (US$877 billion) in assets under management and administration, and in the previous 12 months we made $29.

    4 billion in payments to our customers. Our principal operations in Asia, Canada and the United States are where we have served customers for more than 100 years.

    With our global headquarters in Toronto, Canada, we trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges and under '945' in Hong Kong.

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