Professional Services Configuration Technician I
Location : Taguig City, Philippines
The Configuration Technician I is a customer-facing, billable position chartered with engaging customers in a consultative capacity and providing specialized expertise around NICE inContact products, the contact center industry, and other contact center ecosystem topics including integration with CRM, analytics, social media, and others.
This position, depending on the types of projects onto which he or she is deployed, will be responsible for both technical and business tasks including managing customer expectations and satisfaction, configuring NICE inContact products based on best practices and customer requirements, coordinating inter-departmental activities within NICE inContact, tracking time and status within NICE inContact systems, and other tasks related to the success of his or her engagement.
As a Configuration Technician I, a Typical Day Might Include the Following :
This position is responsible for consultative performance in all areas related to inContact solutions provisioning, implementation, and deployment of technical and business solutions to clients.
The customer base consists of public and private sector agencies and businesses employing diverse information management and contact center environments.
1. Provide Staff-level technical configuration and, in some cases, programming as required.
2. Provide process, data and object modeling in a variety of application and database environments.
3. Provide database design, development, and enhancement, as well as management and coordination of changes to existing applications.
This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required.
This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.
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ABOUT NICE inContact : NICE inContact makes it easy and affordable for organizations around the globe to provide exceptional customer experiences while meeting key business metrics.
NICE inContact provides the world’s No. 1 cloud customer experience platform, NICE inContact CXone™, combining best-in-class Omnichannel Routing, Workforce Optimization, Analytics, Automation and Artificial Intelligence on an Open Cloud Foundation.
NICE inContact is a part of NICE (Nasdaq : NICE), the worldwide leading provider of both cloud and on-premises enterprise software solutions.