Analyst - Facilities Help Desk page is loaded
Analyst - Facilities Help Desk
locationsTaguig, Philippinestime typeposted onPosted 5 Days Agojob requisition idREQ229621
The Facilities Help Desk Analyst shall be responsible for :
Answer all incoming calls from multi-client portfolio.
Ensure that requests are addressed in an expeditious manner.
Analyze caller's needs and is empowered to implement the best strategy to respond in order to ensure superior customer satisfaction.
Resolves and co-ordinates the resolution of customer issues.
Measure costs against established service provider guidelines.
Verify and track work orders to completion.
Approve invoices, arrange payment, interface with AP department and manage vendor payment queries
Continually build customer relations with client personnel.
HELPDESKs must have the most positive impact on their clients through their ability to :
Problem solve and discern between the symptoms of the problem and the root cause.
Work under pressure and with tight deadlines.
Convey their commitment to customer satisfaction over the telephone.
Take ownership for the ultimate resolution of the customer's problem.
Be proactive and take initiative to find the best solution to the problem.
Determine when to escalate critical works or issues that cannot be resolved without further assistance.
Decisions need to be made in property and facilities management concerning :
Performance Measurement Tracking.
Subcontractor Management and Negotiations.
Information Systems Applications.
Ability to capture information in system whilst continuing conversation with client.
Accounts Payable knowledge useful
Previous experience in property management - understand difference between Landlord and tenant responsibility, knowledge of commercial lease.
Ability to administer service agreements and interpret lease documents.
Remain calm in emergency : Fire, bomb threat.
An important part of the role is to assist with the training of other new Helpdesks in the team through the use of a buddy system.
JLL Privacy Notice
Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services.
We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLLs recruitment process.
We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons.
We will then delete it safely and securely.
For more information about how JLL processes your personal data, please view our .
For additional details please see our career site pages for each country.
For employees in the United States, please see a fully copy of our Equal Employment Opportunity and Affirmative Action policy .
Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.
If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and / or overall selection process you may email us at .