The Role : Assistant Manager, FIG Client Support
The Location : Makati City, Philippines
The Team : The Financial Institutions Group (FIG) Support Team is the main point of contact FIG Clients. The team acts as a two way advocate between the company and the client, as well as the face of the company.
The Impact : The Assistant Manager shall have to work closely and collaborate with their functional counterparts to ensure continued career development, check and balance for performance management, and provides local context in day to day people management.
What’s in it for you :
An opportunity to work with a wide variety of stakeholders across geographical locations
Will have a departmental site level point of view of the operations
Work with support groups to help ensure operational success
Manages a subset of a support team or Client Operations function to establish and maintain high levels of client support.
Acts as a local POC for PH based teams.
Leads the sourcing and first round filtering effort. Supplements TA with finding the right talent in the local market.
Has strong knowledge of the organization's products and services to appropriately address client inquires. Develops schedules and timelines for direct reports and deliverables
Identifies issues to address customer needs amid product upgrades and new product launches.
Partner, coordinate and work with local and global stakeholder. Interacts both externally and internally with closely related teams to develop client solutions.
Ensures the necessary technology processes and procedures, and training are in place to service customers.
Pursues improvements in efficiency related to client support or other value-add initiatives for clients. Identifies opportunities to develop models for clients.
Creates on-boarding program and looks for innovative and creative ways to engage with new employees.
What We’re Looking For :
Basic Qualifications :
Minimum 2 to 3 years’ experience in finance or related field; preferably in an SME, Team Lead or Management role
Successfully implemented business improvements across multiple areas of the business
Experience with client-facing environment is a must; experience with Data Operations & Collection can be considered
Strong people skills and ability to adapt in a diverse and multi-cultural environment.
Strong MS Office (Word, Excel, Powerpoint) skills are required, and any knowledge of CRM Databases (such as Salesforce.
com) would be advantageous.
Willingness to work in a night shift schedule