Platform Operations Engineer
5d ago

Equinix is the world’s digital infrastructure company, operating 210 global data centers providing 378,000+ interconnections to all the key clouds and networks.

We’re helping digital leaders around the world deliver infrastructure for today’s hybrid multi-cloud architecture. We are passionate about further evolving the specific areas of software development, software and network architecture, network operations, and complex cloud and application solutions to meet the needs of our 9,500+ global customers.

We are looking for a Platform Operations Engineer to join our Equinix Packet Platform Team :

What you’ll be doing

Be an active contributor to supporting customer critical issues, triaging, solving, and escalating to partner business units (network, engineering)

Be on rotation for incident resolution

Partner with Site Engineering to develop SOPs for the team

Assist in the enrollment of new hardware onto Packet’s platform

Accept escalated customer calls to gain a better understanding of tools that might be needed

Maintain and solve issues with custom scripting needs for our Operations team

Troubleshoot and resolve hardware issues with our server inventory

What we expect from you

Superb communication skills

Enjoys helping people succeed and finding ways to make it fun and easy for our users to utilize our platform

Inquisitive leader with strong technical skills as a sysadmin, devops, and related functions

Ability to standardize workflow and process, create related documentation, and training materials

Strong development background including requirements gathering, scoping, development, and operational support of tools written in Python, Ansible, and Ruby on Rails

Solid grasp of Linux and DevOps fundamentals, and you have a passion for all things networking

Familiar with different DevOps tools - Docker, Ansible, Terraform, Jenkins, etc.

Knowledgeable on OSI Model, and has a basic understanding of BGP (routing protocol)

Strong customer focus and enjoys problem solving

Has a background in and passion for infrastructure - we're all about bare metal servers after all!


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