Equinix is the world’s digital infrastructure company, operating 210 global data centers providing 378,000+ interconnections to all the key clouds and networks.
We’re helping digital leaders around the world deliver infrastructure for today’s hybrid multi-cloud architecture. We are passionate about further evolving the specific areas of software development, software and network architecture, network operations, and complex cloud and application solutions to meet the needs of our 9,500+ global customers.
We are looking for a Platform Operations Engineer to join our Equinix Packet Platform Team :
What you’ll be doing
Be an active contributor to supporting customer critical issues, triaging, solving, and escalating to partner business units (network, engineering)
Be on rotation for incident resolution
Partner with Site Engineering to develop SOPs for the team
Assist in the enrollment of new hardware onto Packet’s platform
Accept escalated customer calls to gain a better understanding of tools that might be needed
Maintain and solve issues with custom scripting needs for our Operations team
Troubleshoot and resolve hardware issues with our server inventory
What we expect from you
Superb communication skills
Enjoys helping people succeed and finding ways to make it fun and easy for our users to utilize our platform
Inquisitive leader with strong technical skills as a sysadmin, devops, and related functions
Ability to standardize workflow and process, create related documentation, and training materials
Strong development background including requirements gathering, scoping, development, and operational support of tools written in Python, Ansible, and Ruby on Rails
Solid grasp of Linux and DevOps fundamentals, and you have a passion for all things networking
Familiar with different DevOps tools - Docker, Ansible, Terraform, Jenkins, etc.
Knowledgeable on OSI Model, and has a basic understanding of BGP (routing protocol)
Strong customer focus and enjoys problem solving
Has a background in and passion for infrastructure - we're all about bare metal servers after all!