Technical Support Representative – Up to 25K All in Pay – Night Shift – Weekends Off – Ortigas
Acquire Asia Pacific Incorporation
Metro Manila / NCR, PH
4d ago
source : Monster

Job Description : Provide technical support & customer service for end users via phone and email. Self-motivation, reliability, and accountability are a must.

We need a candidate that can work with little to no direct supervision that is results oriented. We are a rapidly growing company that provides small to medium d businesses IT services.

We think outside the box and deliver real live solutions to our end users. This is not your typical call center tech job.

If you are not a customer service super hero please don’t bother applying. We are focused on providing the best customer service & support in the industry.

Job Responsibilities :

  • Answer incoming support calls and emails
  • Troubleshoot and resolve customer issues including product installation / configuration and device setup
  • Diagnose and correct customer issues remotely for both server and client machines
  • Create trouble tickets with detailed professional notes for each issue
  • Assist in creating technical documentation
  • Handle projects handed off for tasks that cannot be done during typical business hours.
  • Assist other internal departments with technical problems and configuration issues
  • Job Requirements :

  • Thorough knowledge of using, configuring, and troubleshooting Windows OS, SQL and Server 2003 / 2008 / 20012 / 2016 operating systems
  • Experience with configuring and utilizing Windows networks
  • Strong customer service skills with the ability to communicate technical issues to non-technical people
  • Strong oral and written communications skills a must
  • Ability to balance competing priorities and multitask
  • Self-motivation and the ability to learn on your own is key
  • Experience with remote connection tools (RDP, VPN, Citrix, etc.)
  • Proficiency in Microsoft Office applications
  • Experience resolving technical issues in a support environment
  • Apply
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